Apprentice - Universal Fraud (04)

Overview

Location

Hyderabad, India

Salary

N/A

About Us

Synchrony is more than a financial services company, we’re a team of passionate innovators committed to delivering best-in-class solutions that support millions of customers across the U.S. With a bold focus on technology, data, and digital innovation, we create meaningful experiences that simplify lives and enable financial wellness.

When you join Synchrony, you become part of an inclusive culture where your voice matters, your growth is championed, and your work drives impactful results.

Job Description

Job ID

2602769

Category

Business Operations

Date posted

09/30/2026

Company Overview: Synchrony (NYSE: SYF) is a leading consumer financing company that has been at the heart of American commerce and opportunity for nearly a century. Synchrony delivers credit and banking products that empower tens of millions of consumers to improve their financial lives and access what matters most. Leveraging innovative solutions that are shaping the future of retail commerce, Synchrony supports the growth and success of some of the nation’s most respected brands, alongside hundreds of thousands of small and midsize businesses, including health and wellness providers. Committed to excellence in service and culture, Synchrony is proud to be named as #3 as a Great Place to Work® in India and is honored to be ranked the #1 Best Company to Work For® in the U.S. by Fortune magazine and Great Place to Work®. For more information, visit www.synchrony.com

ORGANIZATIONAL OVERVIEW: Fraud Operations team reviews potential fraud alerts triggered by the Fraud Strategies to help mitigate fraud risks across the lifecycle of a

customer. Additionally, the team caters to customers who have been victims of fraud by reporting, investigating and processing fraud cases.

This team is Spread across 7 sites in Asia and U.S. With this team You will gain some unique experiences, both at a functional and

leadership level.

ROLE SUMMARY/PURPOSE: The Senior Specialist Fraud will take Inbound calls to the applicants while providing fraud controls ensuring Compliance with regulatory

requirements and industry standards.

KEY RESPONSIBILITIES

Effectively respond and handle verbal/written inquiries from customers daily.

Re-considering applications for credit approval.

Validation of address on applications to promote First Call Resolution.

Deliver on key performance metrices' -i.e. Productivity, Quality, Compliance, Schedule Adherence and Unscheduled Absenteeism.

Delivering the required matrices on time while being compliant is important.

Required Skills & Knowledge

Minimum 10 + 2 or above.

Minimum 0-3 years of experience.

Should be flexible to work in night and rotational shifts and weekend coverage.

Strong written and oral communication and interpersonal skills

Demonstrated self-starter as well as a team player

Ability to analyze data and offer effective solutions

Demonstrated ability to handle and prioritize multiple tasks

WORK TIMINGS

Rotational Shifts and Rotational offs 8:00 AM EST to 12:00 AM EST.

Eligibility Criteria

Minimum 10 + 2 or above.

Minimum 0-3 years of experience.

Job Family Group

Fraud Operations