Sr Specialist, TPA

Global Sales & Services Operations (GSSO) is the team that helps shape Gartner's mission-critical sales and services priorities and works with sales and services leaders to drive tactical and analytical insights. As an associate on the GSSO team, you'll be at the forefront of the ongoing transformation of Gartner's sales and services teams, which drive approximately $5.3B in Contract Value (CV). You will partner with business leaders across Gartner to support global sales and services teams comprised of nearly 9,000 associates who sell to and service every major function, across the enterprise.

About the role

The role is a part of the Territory Planning & Analytics (TP&A) team in GSSO. The TP&A team is focused on designing the optimal territory investment, design and alignment strategy to maximize Sales (and Services) productivity. The Senior Specialist will be joining the New Assignment Team. The primary objective of this team is to ensure that accounts are validated and routed to the appropriate sales representative based on secondary research into company firmographic data.

The Senior Specialist will be expected to lead and independently manage the defined Operational deliverables by executing quality output of the key processes and enable the Sales team to pursue right opportunities. As an individual contributor, they will partner with various key stakeholders like Marketing, Sales & Strategy Operation, DS&E and Sales teams and improve your understanding of complex business problems from diverse perspectives and support in driving key projects and initiatives aimed to improve the Account Assignment process.

What you will do

Regional account assignment

o Execute business-critical Account Assignment operations and support the leadership team in process changes and related training for larger teams.

o Ensure quick and accurate assignment of new accounts to the Sales team, enhancing the seller/customer experience and improving speed-to-lead rates.

o Understand key operational metrics and use available data to identify the right salesperson, applying the appropriate routing logic for account assignment.

o Perform quality checks on account assignments based on defined routing logic and data sources and identify opportunities for individual and process improvements.

Analytical problem solving

o Analyse and improve account assignment processes by identifying root causes of problems identified or escalations by sales and marketing teams to ensure fixes are implemented.

o Drive high-complexity projects with minimal guidance, independently executing assigned work streams.

o Conduct data analysis and support reporting needs, as well as provide ad-hoc data critical for business decisions.

o Become proficient with data tools and internal applications, including Anaplan, Excel, and Power BI.

Stakeholder management and senior sales leader communication

o Communicate efficiently with Sales Managers and representatives, providing swift and accurate responses and resolutions.

o Collaborate with leadership to establish and report performance goals that align with Sales & Strategy operational objectives.

o Develop and maintain tools, resources, and training materials within processes, contributing to knowledge capture and documentation.

What you will need

An MBA or Bachelor’s degree, with 3+ years of experience. Relevant experience in service operations is preferred.

Practical understanding of Microsoft office suit. Knowledge of Power BI and Macros is a plus.

Practical, intuitive problem solving and the ability to translate queries and reported issues into process improvement insights through analysis

Proficiency in English with excellent verbal and written communication skills.

A strong mix of thought leadership and business acumen, with a proven track record of delivering outstanding results.

Strong collaboration skills; be a self-starter who can anticipate business needs and proactively work on them

The ability to work effectively and efficiently in a fast-paced, deadline-driven environment.

Strong time management skills, with the ability to prioritize workload, meet deadlines, and produce accurate results.

What you will get

Competitive salary, generous paid time off policy, charity match program, Group Medical Insurance, Parental Leave, Employee Assistance Program (EAP)

Collaborative, team-oriented culture that embraces diversity.

Professional development and unlimited growth opportunities

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Who are we?

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979, we’ve grown to 20,000 associates globally who support over 13,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work?

Our vast, virtually untapped market potential offers limitless opportunities – opportunities that may not even exist right now – for you to grow professionally and flourish personally. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.

We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide a