Calling & Social Media Executive

Jai automobile accessories · Delhi

Pay₹10,000–13,000a month, as listed

WhereDelhi

TypeFull time

Posted4 Oct3 days ago, via SimplyHired

Kaam checked

No fee, deposit or pay-to-apply signs

Day work

No vehicle or licence needed

Skills they list47 named

Real-time social media engagementSales persuasionCustomer records maintenanceComputer operationInbound salesOutbound lead nurturingCustomer relationship buildingInbound customer enquiry call handlingPhone communicationCall loggingCustomer appointment bookingClient detail updatesComputer literacyService schedulingClient enquiry handlingInbound voiceOutbound telemarketingEnglishLocal languageLead conversionBusiness etiquetteCustomer request processingLead nurturingCustomer service through social mediaClient servicesCustomer relationship managementPhone canvassingTelesalesCustomer issue escalationComputer skillsSocial media engagement for prospectingHindiClient communication skillsTelemarketingProfessional phone etiquetteStatus reportingAfter-call work proceduresCommunication skillsSales follow-upClient liaisonTeam coordinationOffice phone managementLead qualification callsSales appointment settingSales lead qualificationReservation managementCustomer data entry

About this job

Company: Jai Auto
Industry: Car Modification & Accessories
Location: Rama Road, Kirti Nagar, New Delhi

Job Role

We are looking for a Calling & Social Media Executive to handle customer enquiries, follow-ups, bookings, and social media messages for our car modification and accessories business.

Key Responsibilities

Handle customer enquiries and leads received through phone calls, Instagram, and Facebook.

Respond to customer DMs and messages on Instagram and Facebook professionally and promptly.

Call customers to understand their requirements and provide basic information about our car modification and accessories services.

Follow up with interested customers and convert enquiries into confirmed bookings.

Confirm booking details such as customer name, contact number, car model, required work/service, date, and time.

Maintain regular follow-ups until the customer confirms the booking.

Handle customer queries regarding services, availability, and basic pricing information.

Coordinate with the workshop/team regarding confirmed bookings.

Maintain a daily record of calls, enquiries, follow-ups, and confirmed bookings.

Provide daily updates on leads and booking status to management.

Social Media Responsibilities

Handle customer DMs and enquiries on Instagram and Facebook.

Reply to customer messages and comments related to services and bookings.

Forward serious/qualified enquiries to the concerned team when required.

No content creation, post-making, or reel-making is required for this role.

Required Skills

Good communication and customer-handling skills.

Confident in making and receiving phone calls.

Good follow-up and convincing skills.

Basic knowledge of Instagram and Facebook messaging.

Ability to convert enquiries into bookings.

Basic Hindi and English communication skills.

Polite, confident, and customer-friendly personality.

Basic computer knowledge.

Experience

0–2 years of experience

Freshers with good communication and calling skills can also apply.

Pay: ₹10,000.00 - ₹13,000.00 per month
Work Location: In person

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