Desktop Support Engineer

Commerzone Pallikaranai ami india · Chennai

Pay₹24,800–30,000a month, as listed

WhereChennaiTamil Nadu

TypeInternship

Posted3 Oct8 days ago, via SimplyHired

Kaam checked

No fee, deposit or pay-to-apply signs

No vehicle or licence needed

Skills they list28 named

Customer follow-upsTechnical troubleshootingNetwork troubleshootingBasic service issue troubleshootingProcedural guidesSupport ticket trackingClient enquiry handlingIn-person customer servicePeripheral setupIncident documentationEquipment troubleshootingSoftware installationLocal languageMicrosoft OfficeTechnical support user trainingTamilClient follow-upComputer hardwareClient servicesCustomer support ticket managementProblem identificationClient communication skillsTechnical writing for end usersClient educationIncident log maintenancePeripheral hardware supportIssue reportingSystem issue identification

About this job

Address user tickets regarding hardware, software and networking Walk customers through installing applications and computer peripherals Ask targeted questions to diagnose problems Guide users with simple, step-by-step instructions Conduct remote troubleshooting Test alternative pathways until you resolve an issue Customize desktop applications to meet user needs Record technical issues and solutions in logs Direct unresolved issues to the next level of support personnel Follow up with clients to ensure their systems are functional Report customer feedback and potential product requests Help create technical documentation and manuals

Only Tamil speak candidate must in Chennai Tamil Nadu

Only fresher candidate

Pay: ₹24,800.00 - ₹30,000.00 per month

Benefits

Cell phone reimbursement

Commuter assistance

Flexible schedule

Food provided

Health insurance

Internet reimbursement

Leave encashment

Life insurance

Paid sick time

Paid time off

Provident Fund

Work from home

Work Location: In person

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