AVP, Office of Agile – Analytics Lead (L10)

Overview

Location

Hyderabad, India

Salary

N/A

About Us

Synchrony is more than a financial services company, we’re a team of passionate innovators committed to delivering best-in-class solutions that support millions of customers across the U.S. With a bold focus on technology, data, and digital innovation, we create meaningful experiences that simplify lives and enable financial wellness.

When you join Synchrony, you become part of an inclusive culture where your voice matters, your growth is championed, and your work drives impactful results.

Job Description

Job ID

2602710

Category

Technology

Date posted

10/01/2026

Role Title

AVP, Office of Agile –Analytics Lead (L10)

Company Overview

Synchrony (NYSE: SYF) is a leading consumer financing company that has been at the heart of American commerce and opportunity for nearly a century. Synchrony delivers credit and banking products that empower tens of millions of consumers to improve their financial lives and access what matters most. Leveraging innovative solutions that are shaping the future of retail commerce, Synchrony supports the growth and success of some of the nation’s most respected brands, alongside hundreds of thousands of small and midsize businesses, including health and wellness providers. Committed to excellence in service and culture, Synchrony is proud to be named as #3 as a Great Place to Work® in India and is honored to be ranked the #1 Best Company to Work For® in the U.S. by Fortune magazine and Great Place to Work®. For more information, visit www.synchrony.com.

Organizational Overview

Synchrony’s Strategic Partnerships and Agile team is an amalgamation of 5 sub verticals, Supplier Management, Client Systems & Support, Office of Agile, Strategic Supplier Relationships & Customer Communications & Payments. Supplier Management & Strategic Relationship teams have the mission to maintain a right-sized, healthy, and dynamic portfolio of suppliers with the breadth and depth of capabilities to power Synchrony products and services while maintaining compliance with our Supplier Management program and reduce the 3rd party outsourcing risk. The Office of Agile(OOA) supports the enterprise-wide adoption and adherence to Scaled Agile principles through the promotion of progressive thinking, tools, and techniques. In addition, the Office of Agile strives to define organizational guidelines which identify, prioritize, align and successfully execute the strategic directives of senior leadership. The Client Systems Support team delivers multi-platform configuration solutions to drive functionality behind many core processes across Synchrony’s credit and pay later products including loyalty programs and campaigns, cardholder pricing and billing, promotional financing, merchant processing, billing statement content, cardholder letters, and plastics. The Customer Communications & Payments area is responsible for the build, fulfillment and delivery process management for plastics, statements and letter communication to Synchrony’s credit and bank customers, payment and deposits processing for their accounts; mail services and management.

Role Summary/Purpose

The AVP, Office of Agile - Analytics Lead is responsible for establishing, administering, and continuously improving the data analytics, metrics, and reporting capabilities derived from the tools governed by the Office of Agile. This role serves as the primary owner of analytics enablement—ensuring accurate data capture, consistent metric definitions, and trusted reporting that supports effective Agile practices, operational oversight, and decision-making across the Agile Community of Practice.

This position is remote, where you have the option to work from home. On occasion we may request for you to commute to our nearest office for in person engagement activities such as team meetings, training and culture events. We’re proud to offer you choice and flexibility.

Key Responsibilities

Analytics and metrics ownership: Define, standardize, and maintain Agile metrics, KPIs, and measurement frameworks (e.g., flow, predictability, throughput, quality, capacity) in alignment with governance expectations and organizational priorities.

Tools reporting and dashboards: Develop and oversee dashboards, scorecards, and recurring reporting packages that enable leaders and teams to monitor delivery health, performance trends, and compliance with Agile Policies, Standards, and Procedures.

Data quality and integrity: Establish controls and routines to ensure data completeness, timeliness, and accuracy across Office of Agile tools; identify gaps and drive remediation with tool owners, administrators, and users.

Requirements intake and enablement: Partner with the Agile Community of Practice and key stakeholders to gather reporting needs, translate them into clear analytics requirements, and deliver scalable solutions.

Insights and recommendations: Move beyond reporting to provide actionable insights, narrative context, and recommendations to improve delivery outcomes and tooling effectiveness.

Cross-functional partnership: Collaborate with technology, product owners, tool administrators, data teams, and governance stakeholders to ensure data accessibility, appropriate permissions, and secure consumption of analytics.

Operational excellence: Maintain documentation, metric definitions, data dictionaries, and reporting standards to ensure transparency, repeatability, and auditability of analytics outputs.

Perform other duties and/or special projects as assigned

Required Skills/Knowledge

Bachelor’s degree and a minimum of 8 years of either Technology or Process Management experience, OR in lieu of a degree, High School Diploma/G.E.D. and minimum of 10 years of either Technology or Process Management experience

Minimum 5 years of experience administering and using data visualization tools like Tableau, BI.

Minimum 1 year of experience developing reports using Atlassia