Front Office Receptionist

Department

Front Office / Patient Services

Industry

Hospital / Healthcare

Experience

Minimum 4 Years

Qualification

Graduate preferred

Reporting To

Front Office Manager / Hospital Administrator

CONTACT

9121545202

Job Summary

We are looking for an experienced Front Office Executive with a minimum of 4 years of experience in a hospital or healthcare environment. The candidate will be responsible for managing reception activities, patient registration, appointments, patient coordination, telephone calls, and providing professional assistance to patients and attendants.

Key Responsibilities

Welcome and assist patients, attendants, visitors, and doctors professionally.

Handle patient registration, OPD appointments, and enquiries.

Coordinate patient movement between OPD, IPD, laboratory, pharmacy, billing, and other departments.

Manage incoming and outgoing telephone calls and provide accurate information.

Assist patients with doctor schedules, consultation timings, and hospital services.

Coordinate with billing, insurance/TPA, laboratory, pharmacy, nursing, and other departments.

Maintain accurate patient records, registers, and front office documentation.

Handle patient and attendant queries professionally and escalate complaints when required.

Support admission, discharge, and billing coordination.

Ensure patient information and medical records are kept confidential.

Maintain proper shift handover and communication.

Ensure the reception and waiting area remains organized and professional.

Follow hospital SOPs, HR policies, safety procedures, and infection-control requirements.

Maintain professional grooming, punctuality, discipline, and courteous behaviour.

Assist in preparing daily/monthly front office reports.

Perform other duties assigned by the Front Office Manager or Hospital Administrator.

Required Skills

Minimum 4 years of relevant front office/hospital experience.

Excellent communication and interpersonal skills.

Good English and local-language communication.

Strong patient-handling and customer-service skills.

Basic knowledge of MS Office and hospital/HIS software.

Good coordination and problem-solving abilities.

Ability to work under pressure in a busy hospital environment.

Professional appearance and positive attitude.

Willingness to work in rotational shifts.

Preferred Experience

Experience in the following areas will be an advantage

Hospital reception/front office

OPD & IPD coordination

Patient registration

Appointment management

Billing coordination

Insurance/TPA coordination

Admission & discharge process

Patient relations/customer service

Hospital Information System (HIS)

Key Performance Areas

Patient satisfaction

Registration and documentation accuracy

Appointment management

Timely patient coordination

Professional communication

Complaint handling

Department coordination

Compliance with hospital SOPs

Punctuality and discipline

Experience Required

Minimum 4 Years

Pay

₹20,000.00 - ₹26,000.00 per month

Work Location

In person