Operation Analyst

CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire fans, entertain audiences and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.

The Opportunity

The Operations Analyst will support the day-to-day operational excellence of the Mattel Technology & Innovation Center (MTIC). Working closely with the Country Head, MTIC leadership team and cross-functional stakeholders, this role will help drive operational planning, governance, reporting, business analytics and cross-functional coordination to ensure effective execution of strategic and operational priorities.

The role will also partner with the Head – Workplace Operations, Experience & Corporate Services to support governance, executive reporting, workplace analytics, procurement and vendor administration, budget tracking, contract governance and continuous improvement initiatives. Working collaboratively across HR, Finance, Procurement, IT, Workplace Operations and other partner functions, the role will contribute to operational excellence, employee experience and efficient workplace service delivery.

What Your Impact Will Be

What We’re Looking For

The Operations Analyst plays a key role in supporting the MTIC leadership team through effective operational governance, reporting and coordination. The role provides analytical and operational support across both MTIC Operations and Workplace Operations, Experience & Corporate Services, ensuring alignment of strategic priorities, operational initiatives and business processes.

The role works across multiple functional areas including

MTIC Operations

Workplace Operations

Facilities & Workplace

Security & Resilience

Employee Mobility & Corporate Services

HR

Finance

Procurement

IT

Communications

Global Workplace

Operational Planning & Execution

Support execution of MTIC strategic priorities and annual operating plans.

Track key initiatives, milestones, risks, dependencies and action items to ensure timely execution.

Maintain operational trackers and provide regular status updates to leadership.

Coordinate follow-through on leadership decisions and operational commitments.

Support operational planning across Workplace Operations initiatives including Facilities, Security, Employee Mobility and Workplace Experience.

Governance & Cross-functional Coordination

Coordinate governance meetings, leadership reviews and steering committee sessions.

Prepare meeting agendas, capture minutes and track action items through closure.

Coordinate cross-functional initiatives involving Technology, HR, Finance, Procurement, IT, Workplace Operations and other partner functions.

Support planning and coordination of leadership visits, business reviews and strategic initiatives.

Maintain governance documentation, operating procedures and action trackers.

Executive Reporting & Communications

Prepare executive dashboards, operational reports and leadership updates.

Consolidate information from multiple stakeholders into concise, leadership-ready reports and presentations.

Develop operational scorecards and KPI dashboards.

Support preparation of executive briefings, business reviews and leadership presentations.

Business Analytics & Operational Excellence

Build and maintain dashboards using Excel, Power BI or similar analytics tools.

Analyze operational metrics, workplace KPIs and identify trends, risks and improvement opportunities.

Generate actionable insights that improve operational efficiency and decision-making.

Support budget and expense tracking, variance reporting and financial analysis.

Support procurement administration, vendor governance, contract tracking and operational reporting for Workplace Operations.

Drive continuous improvement initiatives through data-driven analysis.

Workplace Operations Support

Support governance across Facilities, Security, Employee Mobility and Workplace Experience.

Track operational KPIs, service levels and vendor performance metrics.

Coordinate procurement requests, contract administration and vendor documentation.

Support workplace occupancy, utilization and sustainability reporting.

Assist with audit readiness, compliance activities and policy documentation.

Employee Engagement & Site Operations

Support employee engagement initiatives, culture-building activities and workplace experience programs.

Assist in planning and execution of leadership visits, town halls, employee events and site-wide operational initiatives.

Coordinate operational logistics for meetings, workshops and special projects.

Support initiatives that contribute to an exceptional employee experience across MTIC.

Don’t meet every single requirement? At Mattel, we are dedicated to an inclusive workplace and a culture of belonging. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we still encourage you to apply. You may be just the right candidate for this or other roles.

How We Work

We are a purpose driven company aiming to empower generations to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors

We collaborate: Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.

We innovate

At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter wh