Customer Service Coordinator

Job Summary

We are looking for a proactive and organized Customer Service Coordinator to coordinate customer requirements, service activities, internal teams, and follow-ups. The candidate will be responsible for ensuring timely communication and smooth execution of customer service requests.

Key Responsibilities

• Coordinate with customers regarding service requests, complaints, requirements, and follow-ups.
• Receive and record customer complaints and service requirements and ensure timely resolution.
• Coordinate with service engineers, technical teams, and other departments for customer support.
• Schedule and coordinate site visits, maintenance activities, inspections, and service calls.
• Prepare and maintain service reports, customer records, visit reports, and related documentation.
• Follow up with customers regarding pending issues, quotations, service completion, and payments where required.
• Track service activities and provide regular updates to customers and management.
• Coordinate dispatch of spare parts, materials, and service-related documents.

Qualification

• Graduate/Diploma in any relevant discipline. Technical background will be an added advantage.

Preferred Candidate

Candidates with experience in industrial equipment, automation, engineering, manufacturing, weighing systems, or technical service coordination will be preferred.

Pay

₹15,000.00 - ₹20,000.00 per month

Benefits

• Provident Fund

Work Location

In person