Customer Care Executive

All customer service executives function with a prime responsibility to build a positive company image and offer dedicated customer satisfaction. Here are the typical duties of a customer service employee

• conducting customer satisfaction surveys to understand what areas of the company's services need improvements
• catering to customer phone calls and diverting the call to the relevant department for a more advanced form of query resolution
• curating streamlined email and social media communication mediums for offers, updates and much more
• dealing with customer issues and churning out an easy-to-follow solution
• managing payment and delivery of customer orders
• helping customers choose the right product for their requirements and budget
• handling customer concerns and complaints in a timely manner
• informing customers of upcoming promotions or deals
• establishing a positive rapport with all clients and customers in person or via phone
• forming reports based on customer satisfaction statistics and helping their team to develop new skills
• fixing appointments based on the availability of customers and clients
• interacting with customers to ensure they have a desirable and shareable experience

They often pass on customer service data to higher authorities, which leads to significant changes within the customer service department's response guides and in-house processes.

Pay

₹10,000.00 - ₹15,000.00 per month

Work Location

In person