Back Office Executive

JOB DESCRIPTIONBack Office ExecutivePosition

Designation

Back Office Executive

Department

Operations / Back Office

Employment Type

Full-Time

Location

\[Amlihdih Raipur Chhattisgarh]

Reporting To

Operations Manager / Department Head

Job Summary

We are looking for a responsible, organized, and detail-oriented Back Office Executive to manage day-to-day administrative and operational activities. The candidate will be responsible for maintaining records, performing data entry, updating Google Sheets and Excel files, coordinating with customers, following up for pending payments, and supporting the front office and operations team.

The ideal candidate should have good communication skills, basic computer knowledge, and the ability to handle multiple tasks while maintaining accuracy and confidentiality.

Key Roles \& Responsibilities1. Customer Calling \& Follow-ups

• Make regular calls to customers regarding pending payments, invoices, orders, and other business-related requirements.
• Follow up with customers for timely payment collection.
• Maintain proper records of customer communication and payment commitments.
• Coordinate with customers to resolve basic queries and provide necessary information.
• Escalate unresolved customer issues to the concerned senior or department.

Payment Follow-up \& Coordination

• Track outstanding and pending payments on a daily basis.
• Follow up with customers through phone calls, WhatsApp, and other approved communication channels.
• Maintain payment follow-up records and update the status regularly.
• Coordinate with the accounts team regarding payment receipts, pending amounts, and discrepancies.
• Prepare daily/weekly payment follow-up reports.

Data Entry \& Record Management

• Perform accurate and timely data entry in company systems, Excel, and Google Sheets.
• Maintain customer, order, payment, and operational records.
• Update databases and ensure all information is complete and accurate.
• Check data for errors, duplication, and missing information.
• Maintain proper filing and documentation of records.

Google Sheets \& Excel Management

• Regularly update and maintain Google Sheets and Excel reports.
• Prepare daily, weekly, and monthly operational reports.
• Maintain trackers for payments, customers, orders, follow-ups, and other activities.
• Use basic formulas, sorting, filtering, and formatting as required.
• Ensure all reports are updated within the defined timelines.

Back Office Operations

• Handle routine administrative and back-office activities.
• Coordinate with sales, accounts, operations, and other departments.
• Prepare and maintain internal reports, documents, and trackers.
• Assist management with operational data and reports whenever required.
• Ensure smooth flow of information between customers and internal departments.
• Support the team in daily operational and administrative activities.

Documentation \& Reporting

• Maintain proper records of customer calls, payment follow-ups, transactions, and other activities.
• Prepare daily activity reports and submit them to the reporting manager.
• Maintain confidentiality of company and customer information.
• Ensure all documents and records are properly organized and easily accessible.

Required Skills

• Good verbal and written communication skills.
• Good customer handling and follow-up skills.
• Basic knowledge of MS Excel, Google Sheets, MS Word, and email.
• Good typing and data-entry skills.
• Ability to maintain accurate records.
• Strong follow-up and coordination skills.
• Good time-management and organizational skills.
• Ability to work independently as well as in a team.
• Attention to detail and accuracy.
• Positive attitude and willingness to learn.

Educational Qualification

• Graduate in any discipline preferred.
• Candidates with relevant experience in back-office operations, customer support, telecalling, data entry, or administration will be preferred.

Experience

0–3 years of relevant experience in Back Office, Data Entry, Telecalling, Customer Support, Administration, or Operations.

Key Performance Indicators (KPIs)

• Accuracy and timeliness of data entry.
• Timely completion of customer payment follow-ups.
• Number and quality of customer follow-ups.
• Timely updating of Google Sheets/Excel trackers.
• Accuracy of reports and records.
• Response time and coordination with internal teams.
• Completion of assigned daily operational activities.

Working Requirements

• Comfortable working on computers for extended periods.
• Ability to handle regular customer calls and follow-ups.
• Ability to manage multiple tasks and meet deadlines.
• Willingness to take responsibility for assigned operational activities.

Preferred Candidate Profile

A proactive and disciplined professional who can effectively manage customer calling, payment follow-ups, data entry, Google Sheets, reporting, documentation, and routine back-office operations while maintaining accuracy and professionalism.

Pay

₹12,000.00 - ₹15,000.00 per month

Application Question(s)

• Can you join immediately?
• Do you have experience in Google sheet / Excel/ or operating system?

Language

• English (Required)

Work Location

In person