Restaurant General Manager

Role: Own the end-to-end operations, guest experience and profitability of a restaurant. Key Responsibilities & KPIs Own restaurant P&L, sales targets, food cost, labour cost, inventory and operating budgets. Deliver exceptional guest experience, monitor reviews, resolve complaints personally and convert unhappy guests into repeat customers. Conduct daily on-the-job training and ensure food quality, hygiene, service standards and kitchen SOPs are followed. Manage ordering, vendor coordination, stock availability and inventory control. Own team performance, staff satisfaction, retention and timely replacement. Build an independent recruitment network rather than relying entirely on HR. Ensure quick resolution of repairs, maintenance and operational issues. Mandatory floor presence: Minimum 75% of working time on the restaurant floor, including weekend peak hours and closing shifts. Experience: Restaurant GM or senior restaurant operations experience in casual dining, bars, or restaurant-led QSR formats.