Customer Support Representative

HamBOLDS Private Limited · Mumbai

Pay₹15,000–25,000a month, as listed

WhereMumbaiMaharashtra

TypeFull time

Posted5 Oct2 days ago, via SimplyHired

Kaam checked

No fee, deposit or pay-to-apply signs

Good spoken and written English expected

Day work

No vehicle or licence needed

Skills they list34 named

Live chatPromotional pitchingSales persuasionCustomer records maintenanceRecord-keepingOutbound lead nurturingCustomer relationship buildingEmail communicationPhone communicationClient detail updatesEnterprise SoftwareClient enquiry handlingOutbound telemarketingCross-departmental liaisonClient data maintenance in CRMLead conversionMaster's degreeSales presentationsLead nurturingClient servicesPhone canvassingTelesalesCRM system proficiencyProviding product informationClient communication skillsTelemarketingCollaboration with the marketing departmentClient educationCommunication skillsSales follow-upClient liaisonCross-functional communicationClient interaction via phone callsCustomer data entry

About this job

Key Responsibilities

Contact abandoned-cart customers via calls, email, or chat to recover lost sales.

Explain products, pricing, benefits, and offers to drive purchase decisions.

Resolve customer queries professionally and enhance the buying experience.

Follow up with warm leads to improve conversions.

Maintain accurate CRM records of interactions and conversions.

Collaborate with marketing teams to optimize cart recovery strategies and conversion rates.

Qualifications

Experience in customer relationship management or sales support.

Strong communication and interpersonal skills.

Excellent customer handling and persuasion skills.

CRM and e-commerce platform knowledge is a plus.

Goal-oriented, proactive, and sales-driven mindset.

Location: Goregaon West, Mumbai (6 days working)
Pay: ₹15,000.00 - ₹25,000.00 per month

Ability to commute/relocate

Goregaon, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Application Question(s)

Current Salary?

Expected Salary?

Notice Period?

Work Location: In person

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