Guest Relation Executive

Guest Relations Executive (GRE) – Luxury Real Estate

Company

Roswalt Realty

Project

Roswalt Ryla

Location

Bandra West, Mumbai

Department

Sales / Customer Experience

Experience

Experience in Luxury Real Estate, Hospitality, Aviation, Luxury Retail or Premium Customer Service preferred

Working Days

6 Days a Week

Weekly Off

Rotational Weekly Off – No Fixed Weekend Off

Reporting To

HOD – GRE

About the Role

Roswalt Realty is looking for a smart, polished, confident and highly presentable Guest Relations Executive (GRE) for our premium residential project, Roswalt Ryla – Bandra West.

The role will be responsible for creating an exceptional first impression, managing client interactions at the sales gallery/site, and delivering a premium hospitality experience to HNI/UHNI clientele.

The ideal candidate should understand that in luxury real estate, the client experience begins even before the sales conversation. Every interaction should reflect the sophistication and premium positioning of the Roswalt Ryla brand.

Key Responsibilities

Welcome and assist clients, guests and Channel Partners visiting the project and ensure a premium guest experience.

Coordinate client appointments, meetings, property presentations and site visits.

Understand basic project details and confidently provide initial information to clients before the sales team engages.

Coordinate with the Sales and Sourcing teams for smooth client handovers and follow-through.

Manage the reception/front desk while maintaining high standards of grooming, posture, communication and professional etiquette.

Handle client queries professionally and coordinate with the relevant team for timely resolution.

Maintain visitor records, appointment schedules and basic client databases accurately and confidentially.

Coordinate hospitality arrangements including refreshments, seating and ambience for client meetings and important visits.

Ensure the sales gallery/reception area remains organised, presentable and client-ready throughout the day.

Represent the Roswalt Ryla brand with warmth, sophistication and impeccable service standards.

Candidate Requirements

Excellent English communication and interpersonal skills.

Fluency in Hindi and/or Marathi will be an advantage.

Smart, confident, polished and well-groomed personality.

Warm and welcoming approach with strong professional etiquette.

Strong client-handling and relationship-building skills.

Ability to confidently interact with HNI/UHNI clients and senior professionals.

Strong coordination, multitasking and organisational skills.

Basic knowledge of MS Office and client/visitor management systems.

Comfortable working in a fast-paced, client-facing environment.

Comfortable with a 6-day working week and rotational weekly off.

Preferred Background

Candidates from Luxury Real Estate, Hospitality, Aviation, Luxury Retail, Premium Customer Service or Guest Relations backgrounds will be preferred.

Key Skills

Guest Relations | Front Desk Management | HNI/UHNI Client Handling | Hospitality Etiquette | Client Coordination | Appointment Scheduling | Visitor Management | Grooming & Presentation | Sales Support | Communication Skills | MS Office | Luxury Brand Representation

Ideal Candidate

We are looking for a poised, confident and hospitality-oriented professional who can represent the Roswalt Ryla brand with sophistication and professionalism.

The ideal candidate should be someone who leaves a positive and memorable impression on every visitor, whether or not they eventually convert into a customer.

Pay

Up to ₹45,000.00 per month

Benefits

Provident Fund

Shift availability

Day Shift (Preferred)

Willingness to travel

75% (Preferred)

Work Location

In person