Assistant Manager-BPO

Taranta Consultancy · Mumbai

Senior

Pay₹75,000–80,000a year, as listed

WhereMumbaiMaharashtra

TypeFull time

Posted5 Oct9 days ago, via SimplyHired

Kaam checked

No fee, deposit or pay-to-apply signs

Good spoken and written English expected

Night shifts

No vehicle or licence needed

Skills they list36 named

Revenue growthField coachingCustomer communicationCustomer complaint handlingStaff supervisionTeam member evaluationPerformance coachingSales reportingData analysis reportingSales managementSales analysisOperations coordinationFeedback deliveryClient communicationKPI reportingEscalation managementPerformance evaluation feedbackMetrics reportingSales team managementAssistant manager experienceHandling dissatisfied clientsVoice-based call centre experienceSalesTeam developmentAnalysis skillsSales performance monitoringClient servicesSales coachingCustomer relationship managementClient communication skillsTrainingAccount managementEscalation handlingCommunication skillsKPI analysisOperational performance reporting

About this job

Assistant Manager – Operations (International Voice Process)

Location: Sanpada, Navi Mumbai
Work Mode: Work from Office
Shift: US/Night Shift
Working Days: 5 Days
Interview Timings: Monday to Friday, 6:30 PM – 9:00 PM

Job Description

Manage International BPO Sales operations and customer accounts.

Drive revenue growth and reduce revenue leakages.

Ensure high customer satisfaction and operational efficiency.

Handle customer complaints and escalations professionally.

Monitor KPIs, reporting, analysis, and overall team performance.

Provide real-time feedback, coaching, and training to team members.

Handle and manage a team of 4–5 Team Leaders.

Ensure timely achievement of operational and production targets.

Requirements

Strong International BPO Sales background is mandatory.

Experience at Manager/Assistant Manager level with Sales/KPI ownership.

Strong communication, interpersonal, influencing, and problem-solving skills.

Good analytical and reporting skills.

Ability to multitask and work under pressure.

Comfortable working from office and in US/night shifts.

Benefits

Monthly incentives

Accidental insurance

Attendance bonus

5 working days

US shifts

Pay: ₹75,000.00 - ₹80,000.00 per year

Benefits

Food provided

Provident Fund

Work Location: In person

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