EC
Customer Relationship Manager (CRM Executive)
Ecowatt Private Limited · Gurugram
Pay₹28,000–32,501a month, as listed
WhereGurugramHaryana
TypeFull time
Posted5 Oct8 days ago, via SimplyHired
Kaam checked
No fee, deposit or pay-to-apply signs
Good spoken and written English expected
Day work
No vehicle or licence needed
Skills they list52 named
Customer follow-upsCustomer records maintenanceConversion rate trackingRecord-keepingCustomer communicationCustomer complaint handlingPeriodic MIS report preparationAfter-sales serviceCollaboration with salesSales reportingCustomer relationship buildingClient onboardingCustomer retentionCoordination with sales teamsCustomer serviceClient detail updatesSales pipeline reportingSales referralsSales performance reportingLead list managementClient enquiry handlingOpportunity managementProviding information to customersCustomer collection follow-upInternal team coordination for query resolutionCross-departmental liaisonManagement information reporting for salesClient data maintenance in CRMAfter-sales issue resolutionLead conversionCustomer payment remindersLead management systemsDaily operations report preparationStakeholder coordinationLead nurturingClient servicesSales management systems proficiencyManagement information systemsCRM system proficiencyClient referralsAccount managementStatus reportingInternal team coordination for issue resolutionSales activity reportingSales pipeline monitoringSales follow-upClient liaisonTeam coordinationAfter-sales follow-upCross-functional communicationSales data trackingCustomer data entry
About this job
Manage incoming and outgoing leads (NBD); log, track, and follow up every enquiry in the CRM system.
Coordinate between sales, projects, and customers — share updates, resolve queries, and prevent drop-offs.
Maintain accurate CRM records — lead stage, follow-up dates, conversion status, and customer history.
Drive timely follow-ups on quotations, payments, and documentation.
Handle post-sale customer relations (CRR) — onboarding, service follow-up, AMC, and referral harvesting.
Prepare daily/weekly MIS — funnel status, conversion rate, and pending actions.
Ensure high customer satisfaction and prompt complaint resolution.
- Pay
- ₹28,000.00 - ₹32,501.23 per month
Benefits
Health insurance
Provident Fund
- Work Location
- In person
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