Senior Operations Manager

Job Summary

We are looking for a detail-oriented and results-driven Operations Manager to oversee and optimise our sales operations. The ideal candidate will manage day-to-day e-commerce activities, ensure smooth order processing, improve customer experience, and drive operational efficiency across platforms.

Key Responsibilities

Manage end-to-end e-commerce operations, including order processing, inventory management, and fulfilment.

Coordinate with logistics partners to ensure timely dispatch, delivery, and reverse pickups.

Analyse sales data, customer behaviour, and operational metrics to identify improvement opportunities.

Handle returns, exchanges, and customer complaints efficiently.

Ensure accurate stock levels and coordinate with warehouses to prevent stockouts or overstocking.

Optimise operational workflows to reduce costs and improve delivery timelines.

Maintain compliance with company policies and marketplace guidelines.

Get commercial B2B orders packed by the deadline.

Requirements

Bachelor’s degree in Business, E-commerce, or a related field.

2–5+ years of experience in e-commerce operations or a similar role.

Strong understanding of e-commerce platforms (Shopify, Amazon, Flipkart, etc.).

Experience with logistics coordination and inventory management systems.

Excellent analytical and problem-solving skills.

Strong communication and team coordination abilities.

Proficiency in Excel and reporting tools.

Preferred Skills

Experience with order management systems (OMS) and warehouse management systems (WMS).

Knowledge of digital marketing basics (SEO, PPC, campaigns).

Ability to handle high-order volumes and scale operations.

Key Performance Indicators (KPIs)

Order fulfilment accuracy and speed

Return and exchange turnaround time

Customer satisfaction (CSAT)

Inventory accuracy

Cost efficiency in logistics and operations

Why Join Us

Opportunity to work in a fast-growing e-commerce environment

Collaborative and dynamic team culture

Growth and learning opportunities

Pay

₹35,000.00 - ₹40,000.00 per month

Work Location

In person