Analyst-Compliance-Training Administration, Reporting & AI Enablement

The Analyst – Training Administration, Reporting & AI Enablement will support the effective administration, reporting, governance, and continuous improvement of training and learning operations. The role will combine strong operational discipline with data analytics, automation, AI, and technical capabilities to improve the efficiency and effectiveness of training administration.

The successful candidate will be responsible for maintaining accurate training records, producing meaningful reports and insights, coordinating administrative activities, supporting stakeholders, and identifying opportunities to simplify and automate manual processes using AI and digital tools.

Required Skills & Capabilities

Strong analytical and problem-solving skills with the ability to work with large datasets and translate information into actionable insights.

Advanced proficiency in Microsoft Excel , including PivotTables, lookups, formulas, data validation, data manipulation, and reporting.

Strong understanding of Generative AI , prompt engineering, and practical business applications of AI.

Experience or strong aptitude in using Microsoft Copilot and AI-enabled productivity tools .

Ability to learn new technologies quickly and identify practical opportunities to apply technology to business processes.

Strong attention to detail and commitment to data accuracy.

Excellent organizational and administrative skills with the ability to manage multiple tasks simultaneously.

Strong written and verbal communication skills.

Ability to prepare clear, concise, and professional presentations and management reports.

Strong stakeholder-management and collaboration skills.

Demonstrated ability to work independently, take ownership, and follow through on deliverables.

Continuous-improvement mindset with an interest in simplifying and digitizing processes.

Preferred Technical Skills

Candidates with exposure to one or more of the following would be advantageous

Excel | Power BI | Power Query | Microsoft Copilot | Generative AI | Prompt Engineering | SharePoint | Microsoft Teams | Learning Management Systems | Data Visualization | Workflow Automation

Preferred Experience

Experience in reporting, business operations, workforce support, or a similar administrative/analytical environment.

Experience preparing dashboards, operational reports, scorecards, or management information.

Experience managing data quality, trackers, documentation, and recurring operational processes.

Demonstrated interest or hands-on experience in AI, automation, digital transformation, or process improvement.

Experience working with multiple stakeholders in a fast-paced and deadline-driven environment.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally

Competitive base salaries

Bonus incentives

Support for financial-well-being and retirement

Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)

Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

Generous paid parental leave policies (depending on your location)

Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

Free and confidential counseling support through our Healthy Minds program

Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.