Customer Service Associate

Our Customer Service department is looking for a passionate and experienced individual to work as a Customer Service Associate.

Your ultimate goal is to offer product and service assistance via phone calls and emails. You will be responsible for answering the clients' questions and resolving all their issues.

In addition to this, you will also be responsible for providing all the necessary information about the products and services. You should be documenting the details of the calls for future reference.

As an ideal candidate, you should possess an excellent ability to handle critical situations. Furthermore, you should also be handling clients' sensitive and confidential information.

We take great pride in our entire team and here are some of the benefits they receive working with us

Working in a Salon that has won the award for Top 3 Retail spaces in Asia

Free Haircuts and styling! Our team enjoys a certain amount of free services in the salon

Safe and Secure environment, especially for women, to dress professionally and feel comfortable and confident doing so

Enjoy the benefits of a Yearly Bonus Bucket for outstanding performance

Our team celebrations include Wine. Why not enjoy it when we are India's first Salon and Wine bar!

And a lot more…

If you think you are fit for this job role and able to carry out these duties diligently, please submit your job application now.

Responsibilities

Understanding the products and services provided by the company.

Knowing and identifying the client's needs.

Recommending products and services as per the client's requirements.

Maintaining client relationships.

Assisting clients via calls, emails, messages, etc.

Preparing call scripts and manuals.

Verifying the customer details.

Recording and documenting clients’ complaints.

Diverting the call to the relevant departments.

Providing excellent customer service and customer satisfaction.

Maintaining the confidentiality of client information.

Following up with the client as and when needed.

Taking feedback from the clients.

Training and supervising the new employees.

Resolving client's issues politely and professionally.

Attending training programs provided by the organization.

Adhering to the rules and regulations of the company.

Requirements

Bachelor’s degree in Business Administration or a related field.

Experience working in the Customer Service department as a Customer Service Associate, Customer Service Representative, or a similar position.

Proficiency in Customer Relationship Management software such as Zoho, Salesforce, etc.

Demonstrate the ability to deal with different personalities.

Excellent phone etiquette skills.

Ability to communicate in multiple languages.

Good interpersonal and organizational skills.

Exceptional data entry skills.

Ability to remain calm in stressful situations.

Ability to multi-task projects simultaneously.

Work experience with MS Office Tools.

Good reporting and analysis skills.

Excellent time management skills.

Pay

₹15,000.00 - ₹20,000.00 per month

Work Location

In person