Travel Operations Executive

The Operations Executive will be responsible for handling travel bookings, coordinating with customers and internal teams, and providing support throughout the booking process.

This role is ideal for a fresher who has good communication skills, is comfortable working with customers, and is willing to learn travel operations and booking processes.

Key Responsibilities

Handle flight, hotel, holiday, and other travel-related bookings.

Process customer booking requests accurately and efficiently.

Coordinate with customers to collect required booking information.

Check availability, pricing, and booking details before confirming reservations.

Assist customers with booking-related queries and provide timely support.

Handle cancellations, rescheduling, modifications, and other booking-related requests.

Coordinate with airlines, hotels, travel partners, and internal teams when required.

Follow up on pending bookings, payments, confirmations, and customer requests.

Ensure booking details are accurate and properly updated in the system.

Resolve customer issues and escalate complex cases to the appropriate team.

Maintain proper records of bookings and customer interactions.

Provide a smooth and professional customer experience.

Requirements

Freshers are welcome to apply.

Good verbal and written communication skills.

Good customer-handling and interpersonal skills.

Basic computer knowledge and familiarity with MS Office/Google Workspace.

Strong attention to detail and ability to avoid errors while making bookings.

Ability to multitask and manage multiple customer requests.

Willingness to learn travel booking systems and operational processes.

Positive attitude and ability to work effectively in a team.

Knowledge or interest in the travel industry is an added advantage.

Pay

₹20,000.00 - ₹25,000.00 per month

Work Location

In person