Team Lead | Product Delivery

Roles & Responsibilities

Develop a deep understanding of the Heal solution suite and its capabilities

through training and hands-on experience. Major responsibilities in the lifecycle

of client deployment process for each phase

Discovery

• Understand & document client application landscape and infrastructure
• Get details of known application, infrastructure outages and pain points
• Understand customers’ requirements and translate them to specific

monitoring requirements.

Solution

• Review the plan and get sign-off from the client project manager
• Hands-on implementation and configuration of Heal to monitor the

client Applications & infrastructure

• Ensure on time delivery of tasks and completion of Heal

implementation milestones

Technical Value Add

• Analyse the alerts and issues identified by Heal to prepare a

detailed Root Cause Analysis report

• Fine tune Heal configuration based on analysis of alerts
• Provide insights to Client on changes, enhancements required

in their infrastructure based on analysis of Heal alerts

• Train client / Appnomic monitoring team on features of Heal and

using it to proactively monitor performance in their environment as

well as use the product to identify bottlenecks as needed

• Document best practices in deploying Heal in customer environments

Sustenance

• Track the support requirements and interface with the Heal support

team for quick resolutions

• Manage the Heal patch updates and upgrades on an ongoing basis
• Ensure and document full deployment of Heal product in client's

environment

• Continuously monitor and improve the deployments.
• Troubleshooting configuration/environment/application server issues.
• Lead regular meetings with clients and internal stakeholders.
• Provide feedback to engineering and product management team to

improve features of the product and packaging

Skill Requirement

❖ Must have 5 years of experience, preferably a part of it in the IT

Management / Application Performance Management area

❖ Must have exp in following technologies: WebSphere Application Server,

Jboss,

Kubernetes, Openshift, Jenkins, Splunk, APM Tools, Apache, IHS server, Datapower

Administrator on AIX, Linux, and Windows Platforms.

❖ Should have at least 3 years experience in one of the Unix based

operating systems - Linux, AIX, Solaris & HPUX

❖ Must have knowledge of Dockers, OpenSearch, ELK, Grafana

❖ Should have exp in handing the team.

❖ Must have Client handling skills

❖ Should be familiar with basic tasks of any one of the databases such as

MySQL, Oracle, MSSQL Server

❖ Good to have exposure to Flink and Cassandra

❖ Good to have exposure to AI / ML

❖ Good to have knowledge of Nomad, Consul, Couchbase, KeyCloak,

HAProxy

❖ Should have at least 3 years’ experience in one of the database systems.

❖ Must be able to independently write and trouble-shoot scripts in Shell /

Bash / Perl / SQL

❖ Exposure to 1 or more of the following business domains (Must have

had a client in any of the domains, in the career history): Banking /

Ecommerce / Manufacturing

❖ Should be able to create and run basic database SQL queries or

Stored Procedures or Oracle Replication

❖ Must be able to gather requirements from customers and translate it

into clear SOW documents

❖ Knowledge of Database tuning & Data lifecycle management

❖ Basic System Administrator skills (shell scripting / automation).

❖ Experience in Windows Server operating system and administration

skills is an added advantage.

❖ Experience working on distributed enterprise software products

❖ 3 years of experience in customer-facing positions as a professional

services consultant or implementation engineer

❖ Prior development background in J2EE or .Net stack is a strong plus

Pay

Up to ₹3,000,000.00 per year

Benefits

Health insurance

Provident Fund

Application Question(s)

What is your Total Exp (in yrs)?

What is your Current CTC (in LPA)?

What is your Expected CTC (in LPA)?

What is your Notice Period (in Days)?

Do you have hands on minimum 3 years of experience in one of the Unix based

operating systems - Linux, AIX, Solaris & HPUX? If yes, how much?

Do you have experience in handing a team, if Yes, what is the teamsize?

Work Location

In person