HI
E-Commerce Executive
Hiratel · Delhi
Pay₹9,700–30,000a month, as listed
WhereDelhi
TypeFull timeFreshers welcome
Posted5 Oct16 days ago, via SimplyHired
Kaam checked
Open to freshers: no experience asked for
No fee, deposit or pay-to-apply signs
Day work
No vehicle or licence needed
Skills they list35 named
Promotional pitchingSales persuasionCustomer records maintenanceLead generation from existing customersComputer operationCustomer complaint handlingAfter-sales serviceOrder status updatesProduct recommendationPhone communicationData entry in ExcelComputer literacyB2CClient enquiry handlingProduct bundlingShopifyOutbound telemarketingEnglishLocal languageE-CommerceSalesClient servicesPhone canvassingRespectful communicationData entryTelesalesOrder issue resolutionHindiClient communication skillsTelemarketingSuggestive sellingProfessional phone etiquetteCommunication skillsAdd-on salesClient interaction via phone calls
About this job
We're Hiring: E-commerce Customer Executive (Order Confirmation & Upselling)
- Company
- TNM
- Location
- East Delhi
- Experience
- Fresher / 0–2 years
- Salary
- ₹9700 – ₹20000 + Incentive on every upsell
About the Role
We are looking for a smart and polite E-commerce Customer Executive who will call customers to confirm their online orders and upsell additional products to increase order value.
- Example
- A customer orders 1 shirt → during the confirmation call, you suggest
"Sir, aap combo le lijiye — 2nd premium shirt sirf ₹___ extra mein mil rahi hai, yeh offer sirf aaj ke liye hai."
Key Responsibilities
- Call customers to confirm COD / prepaid orders
- Verify address, size, colour and delivery details
- Pitch combo offers and 2nd product deals (upselling and cross-selling)
- Reduce fake orders and RTO (Return to Origin)
- Convert COD orders to prepaid where possible
- Handle customer queries, order status and complaints politely
- Update order status in Shopify / panel / Excel
Requirements
- Very good communication in Hindi (English is a plus)
- Polite, convincing and customer-friendly tone
- Basic knowledge of WhatsApp, Excel, Shopify (training will be given)
- Sales/telecalling experience preferred, freshers welcome
What We Offer
- Fixed salary + incentive on every upsell and combo sale
- Training on products and sales pitch
- Growth opportunity into E-commerce Operations / Team Lead
Send your resume to ecomlyofficial@gmail.com or WhatsApp +919899008671
- Pay
- ₹9,700.00 - ₹30,000.00 per month
Benefits
Paid time off
- Work Location
- In person
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