Receptionist Cum Customer Care Executive

Job Title

Receptionist Cum Customer Care Executive

Company

Tempt Smart Pvt. Ltd.

Location

Rajouri Garden, New Delhi

Department

Customer Care / Admin

Experience

1–3 Years

About the Role

We are looking for a Receptionist Cum Customer Care Executive who will handle front-desk activities, customer/dealer queries, calls, complaints, follow-ups, and coordination with internal teams. The candidate should also have basic IT and computer knowledge to manage day-to-day office and customer-care requirements.

Key Responsibilities

• Handle the front desk and professionally greet customers, dealers, visitors, and business partners.
• Attend incoming calls and handle customer queries related to products, orders, product availability, pricing, warranty, and services.
• Handle customer complaints and coordinate with the concerned Sales, Warehouse, Dispatch, or Management team for resolution.
• Maintain records of customer enquiries, complaints, orders, follow-ups, and pending issues.
• Follow up with customers/dealers for pending requirements and ensure timely closure.
• Coordinate with the warehouse and dispatch team regarding order and delivery-related queries.
• Handle customer communication through phone calls, WhatsApp, and email.
• Share product information, catalogues, and other required details with customers/dealers.
• Escalate important or unresolved customer complaints to the concerned senior/team.
• Maintain customer/dealer databases and daily follow-up records.
• Support the sales team by forwarding customer enquiries and leads to the concerned salesperson.
• Prepare basic daily reports related to customer calls, enquiries, complaints, and follow-ups.
• Maintain proper reception and front-office activities.

Basic IT & Computer Responsibilities

• Should have basic knowledge of computers and office IT systems.
• Good working knowledge of MS Excel, MS Word, Email, WhatsApp, and Google tools.
• Able to manage basic data entry and maintain customer records.
• Should be comfortable using CRM/HR/office applications and willing to learn new software.
• Should be able to handle basic troubleshooting such as printer, internet, email, system, and connectivity-related issues or coordinate with the IT/support person when required.
• Assist in basic IT-related coordination within the office when required.
• Should have a basic understanding of computer hardware, Wi-Fi, printers, and common office equipment.

Candidate Requirements

• 1–3 years of experience in Customer Care, Reception, Front Desk, Telecalling, Sales Coordination, or similar profile.
• Experience in consumer electronics, mobile accessories, FMCG, electronics, or distribution will be preferred.
• Good communication skills in Hindi and English.
• Pleasant personality and professional customer-handling skills.
• Good telephone etiquette and follow-up skills.
• Basic to good knowledge of MS Excel and computer applications.
• Basic understanding of IT and willingness to learn new technology/software.
• Ability to handle multiple tasks and work with different departments.

Pay

₹15,000.00 - ₹25,000.00 per month

Work Location

In person