Field Collection Officer

Position Overview

As a Field Collection Officer, you will meet customers in person in your assigned area to resolve overdue loan accounts that earlier digital and tele-calling efforts could not close. You will handle a mix of products — personal loans, business loans, credit cards, and microfinance — working to a daily case list generated by our app, and reporting to the State Collections Manager for your region.

What You'll Do

Visit customers at their residential or business addresses within your assigned territory.

Work through the daily and monthly case list shared on the Jatayu app, following the suggested route and priority.

Hold professional, respectful conversations with customers about their overdue amounts and repayment options.

Negotiate realistic payment commitments and follow up consistently until the case is resolved.

Collect payments strictly through authorised channels and issue valid receipts every time.

Update every visit outcome, customer response, and collection in the app on the same day.

Work within RBI fair practices guidelines on permitted visit timings, conduct, and borrower privacy.

Coordinate with your State Collections Manager and share regular field updates on difficult cases.

Build local knowledge of your area — routes, communities, and customer patterns — to improve conversion.

What You'll Bring

Must-Have

12th pass minimum; graduates preferred.

Comfort with daily field work, travel, and face-to-face customer conversations.

DRA certification, or willingness to complete the RBI-mandated DRA training after joining.

Willingness to cover a 30-40 km radius within your assigned area each day.

Good communication and convincing skills in the local language.

A smartphone and the ability to use a mobile app for daily case updates.

Good-to-Have

1-3 years of field collections experience with a bank, NBFC, or collection agency.

Exposure to specific buckets such as microfinance or NPA accounts.

Working knowledge of RBI fair practices and recovery conduct norms.

A two-wheeler with a valid driving licence.

Familiarity with the Jaipur area and its local communities.

Logistics

Employment Type

Full-time

Job Function

Collections and Recovery

Department

Field Collections

Location

Jaipur, Rajasthan

Work Mode

Field-based within an assigned territory

Travel

Daily travel across your assigned area

Reports To

State Collections Manager