Manager - Operations and Service

Job Purpose To refer the Allegation rejected case to the Internal Ombudsman team in respect of case work activities by preparing synopsis of the customer complaints / Allegation , working on process improvement etc Duties and Responsibilities • Analyze the complaints & escalations on receipt and review details in relation to casework quality and assessing submissions to the Internal Ombudsman office. • Ensuring the cases are presented to the Internal Ombudsman office in the agreed format with a…