Trading Support Analyst

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Crypto.com

Trading Support Analyst

Crypto.com

Hybrid (Hong Kong)

Posted 2 days ago

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The Trading team develops and operates quantitative trading strategies across prediction markets, equity markets, and crypto markets.

We are looking for a Trading Operations & Support Analyst to support live systematic trading, ensure smooth day-to-day operations, and help improve the reliability and efficiency of our trading systems and processes.

Key Responsibilities

Monitor live trading systems, strategies, orders, positions, P&L, and risk.

Act as the first line of support for trading, execution, exchange connectivity, and production issues.

Investigate and resolve order, position, P&L, reconciliation, and trading-system exceptions.

Coordinate with traders, quantitative developers, exchanges, brokers, and other counterparties to resolve live trading issues.

Support strategy deployments, system releases, testing, and production changes.

Monitor exchange and market events, outages, connectivity issues, and other operational risks.

Analyze trading and operational metrics to identify issues and improve processes.

Develop tools and automation to improve monitoring, reconciliation, reporting, and trading operations.

Maintain operational procedures and controls for production trading.

Participate in local trading coverage and rotating weekend coverage.

Qualifications & Requirements

3+ years of experience in electronic trading, trade support, trading operations, production support, or a related role.

Strong understanding of electronic trading, order lifecycle, positions, P&L, and risk.

Ability to troubleshoot issues calmly and effectively in a fast-moving production environment.

Strong Python or scripting skills; SQL experience is preferred.

Experience working with large trading or market datasets.

Strong analytical, communication, and problem-solving skills.

Bachelor's degree in Computer Science, Engineering, Mathematics, Finance, or another quantitative discipline, or equivalent relevant experience.

Preferred

Experience supporting systematic, algorithmic, or market-making trading.

Experience with prediction markets, equities, crypto, futures, options, or other derivatives.

Experience with exchange APIs, FIX, order-book data, or real-time trading systems.

About Crypto.com

Crypto.com, founded in 2016 in Hong Kong by Kris Marszalek, runs a top-5 exchange and card program serving 100M+ users in 90+ countries, plus DeFi Wallet self-custody and Cronos chain. Known for high-profile marketing and regulatory pushes, it holds licenses in Singapore, France and the UAE. Headquartered in Singapore, Crypto.com invests heavily in security and proof-of-reserves. The pace is fast, global and retail-focused. Crypto.com serves over 80 million customers worldwide, offering retail spot trading, the Crypto.com Visa Card, DeFi wallet solutions, and regulatory compliance. Crypto.com expands global digital asset adoption with low-latency exchange execution, non-custodial wallet infrastructure, and tier-one sports partnerships.

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