Team Leader - Operations

Position

Team Leader – Sales

Department

Sales / Operations

Process

International – US/Canada

Industry

BPO

Experience

3+ Years, preferably in International Sales/Outbound BPO

About the Role

We are looking for a result-oriented Team Leader – Sales to lead an outbound sales team handling US/Canada-based customers. The role involves driving lead generation, improving conversions, achieving sales targets, coaching team members, and maximizing the number of closed cases.

Key Responsibilities

• Lead, manage, and motivate the outbound sales team to achieve daily, weekly and monthly targets.
• Monitor team performance, productivity, conversion rates and quality metrics.
• Ensure the generation of genuine and productive leads through outbound calls.
• Drive maximum conversions and closed cases through effective sales strategies.
• Provide regular coaching, feedback, and performance guidance to team members.
• Handle customer objections, escalations, and complex queries effectively.
• Monitor calls and ensure adherence to quality standards, scripts and SOPs.
• Ensure accurate and timely updating of customer interactions and lead details in the system.
• Identify performance gaps and implement corrective action plans.
• Prepare and share regular performance reports with management.
• Ensure excellent customer service and maintain high customer satisfaction.
• Support the team in achieving process-specific KPIs and business objectives.

Requirements

• Minimum 3 years of experience in an International BPO/Sales environment with prior team-handling experience preferred.
• Strong experience in outbound sales and lead generation.
• Excellent communication and interpersonal skills.
• Good understanding of US/Canada customer handling and sales processes.
• Strong objection handling, negotiation, and problem-solving skills.
• Good telephone etiquette and customer service skills.
• Basic computer knowledge and familiarity with CRM/call management systems.
• Ability to work in a target-driven and fast-paced environment.
• Strong leadership and team management skills.
• Experience with US/UK accent and international voice processes will be an added advantage.

Benefits

• Meal Facility
• Lucrative Performance-Based Incentives
• Growth \& Career Development Opportunities

Pay

₹30,000.00 - ₹40,000.00 per month

Benefits

• Food provided

Experience

• Team leader: 3 years (Required)

Location

• Dehradun, Uttarakhand (Required)

Work Location

In person