Operations Coordinator

Operations Coordinator – Fresher

Department

Operations

Position

Operations Coordinator

Experience

Fresher / 0–1 Year

Employment Type

Full-time

Location

Dehradun, Uttarakhand

Industry

Pharmaceutical / Healthcare

Job Summary

We are looking for a young, enthusiastic, and well-communicated fresher to join our Operations team. The candidate will be responsible for handling official emails, customer follow-ups, internal coordination, documentation, data management, and day-to-day administrative activities.

The ideal candidate should have good verbal and written communication skills, a professional attitude, attention to detail, and the ability to coordinate effectively with customers and internal departments.

Key Responsibilities

• Handle official emails and respond to customers and internal teams professionally.
• Conduct regular customer follow-ups through email and telephone.
• Coordinate with customers regarding enquiries, requirements, orders, documents, and other operational matters.
• Maintain proper records of customer communication, follow-ups, and pending activities.
• Coordinate with internal departments to ensure timely completion of customer requirements.
• Prepare and maintain daily/weekly reports, MIS, and operational records.
• Maintain customer databases and update relevant information regularly.
• Prepare quotations, documents, letters, and other routine office communications as required.
• Follow up with concerned departments regarding pending tasks and provide timely updates.
• Assist in preparing and maintaining office documentation and files.
• Support the team in day-to-day administrative and operational activities.
• Track pending tasks and ensure timely follow-up until closure.
• Assist management and senior team members with routine operational requirements.
• Perform other administrative and coordination responsibilities assigned by the reporting manager.

Required Skills

• Excellent verbal and written communication skills.
• Good email drafting and professional communication skills.
• Basic knowledge of MS Word and MS Excel.
• Good follow-up and coordination skills.
• Ability to communicate confidently with customers and internal teams.
• Good organizational and time-management skills.
• Ability to maintain records and documentation accurately.
• Positive attitude and willingness to learn.
• Ability to handle multiple tasks simultaneously.
• Professional behaviour and good interpersonal skills.

Qualification

• Graduate in BBA, B.Com, BA, B.Sc., or any relevant field.
• Freshers are encouraged to apply.
• Candidates with 0–1 year of experience in operations, administration, customer coordination, or back-office work may also apply.

Preferred Candidate Profile

• Smart, presentable, and confident personality.
• Strong communication and interpersonal skills.
• Comfortable making customer follow-up calls.
• Good command of English and Hindi.
• Willing to learn and take responsibility.
• Should be proactive rather than waiting for instructions.
• Should be comfortable working in a team-oriented and target-driven environment.

Key Performance Indicators (KPIs)

• Timely response to customer emails and queries.
• Completion of assigned customer follow-ups.
• Accuracy of documentation and records.
• Timely coordination with internal departments.
• Proper maintenance of customer and operational data.
• Timely closure of pending activities.
• Quality and professionalism of customer communication.
• Overall support provided to the Operations team.

What We Offer

• Opportunity to learn pharmaceutical business operations.
• Exposure to customer coordination and B2B communication.
• Professional learning and career growth opportunities.
• Training and guidance for freshers.
• Supportive and team-oriented work environment.

Pay

₹10,000.00 - ₹25,000.00 per month

Work Location

In person