Front Office Associate

• Welcome and greet guests/customers in a friendly and professional manner.
• Handle check-in and check-out procedures for hotel guests.
• Manage room reservations, cancellations, and guest requests.
• Answer telephone calls, emails, and general inquiries.
• Provide information about hotel facilities, services, local attractions, and policies.
• Maintain accurate guest records and update information in the hotel system.
• Handle cash, credit-card payments, invoices, and billing when required.
• Respond to guest complaints and resolve issues professionally or escalate them to the appropriate manager.
• Coordinate with Housekeeping, Food \& Beverage, Maintenance, Security, and other departments to meet guest requirements.
• Monitor room availability and communicate room status with the concerned departments.
• Maintain the cleanliness, organization, and professional appearance of the front desk.
• Prepare daily reports, shift handover notes, and other required documents.
• Follow company/hotel policies, safety procedures, and security standards.
• Maintain guest confidentiality and handle personal information responsibly.
• Assist guests with luggage, transportation, wake-up calls, and other services when required.

Pay

₹15,000.00 - ₹18,000.00 per month

Benefits

• Flexible schedule
• Food provided

Work Location

In person