Receptionist / Front Office Executive

Client Greeting & Visitor Management: Welcoming clients, visitors, and applicants warmly, verifying identification documents, issuing visitor badges or access passes, and maintaining visitor sign-in logs. Communication & Inquiries: Answering, screening, and routing multi-line phone calls, managing emails, and responding to inquiries regarding visa updates, program details, or general documentation requirements in person, over the phone, or via platforms like WhatsApp. Appointment Scheduling & Calendars: Booking, rescheduling, and confirming consultations, coaching sessions, or interviews for migration agents and attorneys, as well as sending appointment reminders. Administrative & Paperwork Support: Assisting with basic immigration documentation, form completion, data entry, document scanning, photocopying, and filing. Mail & Courier Handling: Receiving, sorting, and distributing incoming mail, legal notices, and courier packages, as well as preparing outbound dispatches. Payments & Record Keeping: Collecting consultation fees or service payments, issuing receipts, maintaining call logs, and updating CRM (Customer Relationship Management) or client databases. Confidentiality & Compliance: Strictly safeguarding sensitive personal data, passport details, and confidential case information in alignment with privacy standards. Office Maintenance: Keeping the reception and waiting areas clean, organized, and well-stocked with informational brochures and office supplies.