Customer Relationship Manager

We are looking for an energetic, presentable and customer-focused Guests Relationship Manager to manage guest relations, drive sales and improve the overall dining experience. Key Responsibilities: Handle guest complaints, feedback and service recovery. Build customer relationships and improve retention. Upsell products, desserts, Bulk Biryani and special offers. Generate and close corporate lunch/dinner bookings. Manage online reviews on Google, Zomato, Swiggy, Reelo, etc. Coordinate social media activities, campaigns, shoots and special-day promotions. Plan food festivals, events, guest activities and table games. Curate restaurant music/playlists based on occasions and customer profiles. Monitor competitors, market trends, offers and new promotional ideas. Coordinate festive décor and conduct weekly service-team training. Ideal Candidate: Strong communication and interpersonal skills, confident personality, sales orientation, guest-handling ability and basic understanding of social media/online platforms. Hospitality or restaurant experience will be preferred.