Executive - Client Relations

EXECUTIVE

Department

Client Relations

Overview: Responsible for being the primary point of contact for customer inquiries, providing exceptional service and ensuring their satisfaction with our products and services

Scope of Work

Respond promptly and professionally to customer inquiries via phone & email interactions

Effectively troubleshoot customer concerns regarding products, application issues, and order fulfillment, in coordination with respective departments

Process customer orders accurately and efficiently, ensuring timely delivery and adherence to agreed-upon specifications

Gather and analyze customer feedback to provide data for improvement in product development and service delivery

Maintain detailed customer records and account information, along with maintaining & sharing relevant documentation and supporting with accounts reconciliation

Contribute to the development and implementation of customer service initiatives to enhance customer satisfaction

Manage sampling process & sample store

Troubleshooting & suggestive actions, in coordination with Operations Manager

Experience

Minimum 2 years

Industry

Manufacturing

Qualifications

Diploma / UG level

Job Types

Full-time, Permanent

Pay

₹20,000.00 - ₹25,000.00 per month

Benefits

Leave encashment

Paid sick time

Paid time off

Provident Fund

Experience

total work

2 years (Required)

Location

Burari, Delhi, Delhi (Required)

Work Location

In person