Clinic Manager

Job Description – Clinic Manager

Brand

makeO toothsi

Position

Clinic Manager

Employment Type

Full-Time

About makeO toothsi

makeO toothsi is a leading smile makeover brand offering advanced teeth-straightening and smile transformation solutions through technology-driven consultations and clinical care.

We are looking for a Dentist who can manage the overall clinic operations while also handling clinical responsibilities as an Associate Dentist.

Role Overview

The Clinic Manager will be responsible for managing the day-to-day operations of the toothsi clinic, ensuring smooth customer experience, driving clinic performance, and maintaining operational standards.

Along with clinic management responsibilities, the candidate will also be responsible for patient consultations, dental assessments, treatment coordination, and other clinical activities as required.

Key Responsibilities

Clinic / Store Management

• Manage the day-to-day operations of the toothsi clinic.
• Ensure smooth functioning of the clinic and adherence to company SOPs.
• Monitor clinic performance, appointments, walk-ins, conversions and revenue.
• Ensure effective utilization of clinic resources and staff.
• Manage and coordinate with clinic staff to ensure smooth operations.
• Ensure excellent customer experience and timely resolution of customer concerns.
• Monitor inventory, dental/clinical supplies and other clinic requirements.
• Ensure clinic hygiene, cleanliness, safety and compliance standards are maintained.
• Coordinate with central teams such as Operations, Sales, Clinical, Finance and HR whenever required.
• Maintain daily reports, operational MIS and other required documentation.
• Take ownership of achieving clinic-level business and operational targets.

Clinical Responsibilities – Associate Dentist

• Conduct dental consultations and preliminary clinical assessments.
• Explain treatment procedures and aligner-related treatment plans to patients.
• Assist patients with their queries regarding treatment, procedures and follow-ups.
• Ensure proper patient documentation and clinical records are maintained.
• Coordinate with the clinical/orthodontic team for treatment planning and case progression.
• Support patient conversion by providing accurate clinical information and building patient confidence.
• Conduct follow-ups with patients wherever required.
• Ensure all clinical activities are performed as per company protocols and professional standards.
• Maintain a high standard of patient care and clinical experience.

Team & Customer Management

• Lead and motivate the clinic team to achieve operational and business objectives.
• Ensure staff attendance, discipline and adherence to defined processes.
• Support training and onboarding of new clinic team members.
• Handle escalations and customer concerns professionally.
• Build strong relationships with patients and ensure a positive clinic experience.

Candidate Profile

• BDS / MDS qualification is mandatory.
• Valid dental registration is mandatory.
• Prior experience in a dental clinic, healthcare centre or clinic operations will be preferred.
• Candidates with experience in clinic management, store management, dental sales/conversions or healthcare operations will be preferred.
• Strong communication and interpersonal skills.
• Good understanding of patient handling and clinical processes.
• Ability to manage both clinical and operational responsibilities.
• Strong ownership, leadership and problem-solving skills.
• Comfortable working in a target-oriented environment.

Key Skills

• Clinic Operations Management
• Patient Consultation & Handling
• Dental Clinical Knowledge
• Team Management
• Customer Experience
• Sales & Conversion
• MIS & Reporting
• Inventory Management
• Leadership & Problem Solving

Compensation

Working Schedule

6 days a week | Rotational Week Off

Shift

[11:00 AM – 8:00 PM]

Why Join makeO toothsi?

• Opportunity to combine clinical dentistry with clinic leadership
• Exposure to technology-driven dental and aligner treatments
• Opportunity to manage a complete clinic operation
• Growth opportunities within clinical and business/operations functions

Pay

₹35,000.00 - ₹45,000.00 per month

Work Location

In person