Customer Service Executive

TRANSPEAK COURIER & LOGISTICS · Mumbai

Pay₹18,000–25,000a month, as listed

WhereMumbaiMaharashtra

TypeFull time

Posted6 Oct3 days ago, via SimplyHired

Kaam checked

No fee, deposit or pay-to-apply signs

Good spoken and written English expected

No vehicle or licence needed

Skills they list39 named

Customer records maintenanceCustomer complaint handlingAfter-sales serviceCollaboration with salesOrder status updatesCustomer relationship buildingEmail communicationInbound customer enquiry call handlingCoordination with sales teamsCustomer complaint follow-up verificationPhone communicationCall loggingSupport ticket trackingOperations coordinationCustomer complaint documentationClient enquiry handlingShipment tracking for distribution operationsInbound voiceEscalation managementInternal team coordination for query resolutionCross-departmental liaisonHandling dissatisfied clientsMaster's degreeUnexpected events in logisticsCustomer request processingFreight shipment trackingClient servicesIssue trackingCustomer relationship managementClient status updatesOrder issue resolutionClient communication skillsProfessional phone etiquetteAfter-call work proceduresInternal team coordination for issue resolutionComplaint resolution call handlingClient liaisonTeam coordinationClient interaction via phone calls

About this job

Key Job Responsibilities of Customer Service Executive

Handle customer enquiries through phone, email and WhatsApp regarding shipments, deliveries and courier services.

Track shipments and provide customers with accurate delivery status and updates.

Coordinate with delivery executives, operations teams, branches and hubs to resolve delivery-related issues.

Handle complaints related to delayed, misrouted, damaged or undelivered shipments.

Follow up on pending deliveries, re-attempts, address issues and customer requests.

Coordinate with customers for address confirmation, delivery instructions and other shipment requirements.

Maintain proper records of customer calls, complaints, queries and resolutions.

Escalate unresolved or critical customer issues to the concerned supervisor/operations team.

Ensure timely follow-up with customers until the issue is resolved and closed.

Assist customers with information regarding courier charges, services, pickup/delivery timelines and procedures.

Maintain professional communication and ensure a positive customer experience.

Coordinate with the sales/operations team when required for customer or shipment-related requirements.

Pay: ₹18,000.00 - ₹25,000.00 per month
Work Location: In person

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