Support Executive

Kanishka Software Pvt Ltd · Mumbai

Pay₹15,000–18,000a month, as listed

WhereMumbaiMaharashtra

TypeFull time

Posted6 Oct7 days ago, via SimplyHired

Kaam checked

No fee, deposit or pay-to-apply signs

Day work

No vehicle or licence needed

Skills they list35 named

Technical troubleshootingCustomer communicationCustomer complaint handlingOn-site technical supportBasic service issue troubleshootingProcedural guidesSupport ticket trackingComputer literacyClient enquiry handlingIn-person customer serviceEquipment troubleshootingWindowsTechnical support user trainingWorkload prioritisationClient follow-upComputer hardwareTask prioritisationSystem validationClient servicesCustomer support ticket managementUser managementTechnical writingMacOSProblem identificationLinuxProductivity softwareClient communication skillsFunctional quality evaluation testingInternal team coordination for issue resolutionCommunication skillsActive DirectoryDebuggingIssue reportingFailure analysisSystem issue identification

About this job

We're Hiring: Support Executive

Note: This is an On-Site job Location: Ghatkopar East, Mumbai
Experience: 0 - 1 years
Company: Kanishka Software Private Limited

About us

Kanishka Software Private Limited is a technology solutions firm established by a team of professionals with extensive experience in Business process consulting and software development.

Responsibilities

Manage Application implementation and training at the site Resolving IT issues in a timely manner.

Communicating with coworkers to diagnose the problem.

Troubleshooting and resolving issues with our IT systems when they arise.

Monitor Customer complaints and reach out to provide assistance.

Resolves tickets representing staff-generated technical requests or problems and troubleshoots technical and process issues to maintain productivity.

Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)

Ensuring that the most critical issues are resolved first.

Documenting common support procedures Reports submission on time Work closely with the development team to ensure that the software meets the specified requirements.

Providing feedback and recommendations for improvement.

Requirements

Strong knowledge in an IT support role or similar position.

Strong knowledge of computer hardware and software

Proficient in troubleshooting and resolving technical issues.

Familiarity with operating systems such as Windows, macOS, and Linux.

Experience with Active Directory, user account management, and password resets.

Excellent communication and customer service skills.

Ability to work independently and prioritize tasks effectively.

Proficient in Microsoft O365.

Pay: ₹15,000.00 - ₹18,000.00 per month

Application Question(s)

Do you have any experience in handling customer queries or resolving issues?

Do you have basic knowledge or hands-on experience in hardware and software troubleshooting?

Have you been involved in application implementation, support, or ticket handling?

Are you comfortable working from the client’s location (on-site role)

What is your current CTC?

What is your expected CTC?

How many years of experience your have?

We must fill this position urgently. Can you start immediately?

Work Location: In person

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