Customer Experience Intern

Position Overview

We are looking for a Customer Experience Intern to join our team and help us create a smooth and positive experience for our customers. The intern will work closely with the Customer Experience/Support team to understand customer concerns, resolve queries, identify recurring issues, and contribute to improving overall customer satisfaction.

Key Responsibilities

Handle customer queries and concerns through calls, chats, emails, or other support channels.

Understand customer issues and provide appropriate solutions or escalate them to the relevant team.

Maintain accurate records of customer interactions, complaints, feedback, and resolutions.

Identify recurring customer issues and share insights with the team to improve processes.

Follow up on unresolved customer concerns to ensure timely closure.

Coordinate with internal teams such as Logistics, Operations, Product, and Warehouse to resolve customer issues.

Assist in monitoring customer feedback and identifying areas for improvement.

Support the team in preparing basic reports and MIS related to customer queries and feedback.

Assist with customer experience audits and process improvement initiatives.

Use internal tools and AI tools to improve problem-solving, documentation, and customer communication.

Who Can Apply?

Undergraduate students or recent graduates from any relevant discipline.

Candidates with strong communication and interpersonal skills.

Freshers are welcome to apply.

Candidates with prior experience in customer service, customer support, retail, or e-commerce will be an added advantage.

Candidates who are comfortable working in a fast-paced and dynamic environment.

Skills Required

Excellent verbal and written communication skills.

Good problem-solving and analytical abilities.

Customer-first mindset with patience and empathy.

Basic knowledge of MS Excel/Google Sheets.

Good follow-up and coordination skills.

Ability to handle customer concerns professionally.

Comfortable learning and working with new tools and software.

Basic familiarity with AI tools such as ChatGPT, Gemini, or Claude is an added advantage.

What You'll Learn

Customer experience and customer support operations.

Handling real-time customer concerns and escalations.

Understanding customer feedback and identifying patterns.

Cross-functional coordination and problem-solving.

Basics of customer experience metrics and reporting.

Using technology and AI tools in customer support operations.

Pay

₹10,000.00 per month

Application Question(s)

Are you well versed with Excel?

Location

Mumbai, Maharashtra (Required)

Work Location

In person