Centre Head

Job summary

The Centre Head leads centre operations, service quality, compliance, team performance, and business growth, ensuring excellent patient care and achievement of operational and financial targets.

Key Responsibilities

• Operations: Manage staffing, schedules, patient flow, facilities, vendors, inventory, and administration.
• Patient service: Ensure timely, respectful care and prompt resolution of feedback and complaints.
• Quality and compliance: Enforce procedures, safety, infection control, privacy, documentation, and audit requirements.
• People leadership: Recruit, coach, review, and engage employees in coordination with HR.
• Business performance: Deliver revenue, cost, productivity, utilisation, and growth targets.
• Financial and resource control: Oversee billing, collections, expenditure, stock, equipment, and assets.
• Governance: Submit accurate reports, escalate risks, and lead continuous improvement.

Key Result Areas

• Patient satisfaction and service turnaround
• Revenue, collections, cost, and centre profitability
• Staff productivity, retention, and engagement
• Compliance, audit closure, and incident reduction
• Patient growth, utilisation, and inventory control

Qualifications and Experience

• Bachelor’s degree in Healthcare Administration, Hospital Management, Business Administration, Life Sciences, Nursing, Pharmacy, or a related field; postgraduate qualification preferred.
• 5–8 years’ relevant healthcare or service-operations experience, including at least 2 years leading a centre, branch, or unit.
• Knowledge of patient-service operations, quality systems, compliance, budgets, and reporting.
• Proficiency with office tools, healthcare systems, and performance dashboards.

Required Competencies

• Operational leadership and ownership
• Patient-focused service
• People management and conflict resolution
• Commercial and financial acumen
• Planning and problem-solving
• Clear communication, integrity, and confidentiality

Working Expectations

• Work from the assigned centre and remain available during operating hours.
• Work extended hours, weekends, or holidays when required.
• Travel locally as needed and maintain strict confidentiality.

Pay

₹80,000.00 - ₹100,000.00 per month

Benefits

Flexible schedule

Provident Fund

Work Location

In person