OMS Practice Head

Job Title

OMS Practice HeadLocation

Loction

Bangalore

OnsiteJob

Experience: 12+ years (Minimum 7+ years in KIBO OMS and Sterling OMS or Salesforce OMS )Experience12+ years of overall IT experience, including 7+ years of specialized experience in Order Management Systems (OMS), with strong hands-on expertise in KIBO Order Management and Sterling OMS or Salesforce OMS .Mandatory Experience

2–3+ end-to-end KIBO OMS implementations in an Architect, Technical Lead, Solution Lead, or equivalent senior role.

Strong hands-on experience with Sterling OMS, including complex enterprise implementations.

Proven experience in Sterling OMS to KIBO OMS modernization/migration, including assessment, capability mapping, data migration, integration migration, testing, cutover, and go-live.

Proven track record of building, managing, and growing an OMS practice.

Experience managing large, distributed technical teams across multiple projects and customers.

Strong expertise in Retail, eCommerce, Omnichannel Commerce, Distributed Order Management, and Marketplace environments.

Strong client-facing experience with enterprise architects, technology leaders, business stakeholders, and C-level executives.

Experience supporting RFP/RFI/RFQ, pre-sales, solutioning, estimation, and business development activities.

Role OverviewThe OMS Practice Head will be responsible for establishing, scaling, and leading the organization's KIBO and Sterling OMS practice.The role combines practice leadership, technology strategy, solution architecture, delivery governance, client advisory, pre-sales, business development, talent development, and reusable IP creation.The Practice Head will define the OMS technology and delivery strategy, establish implementation standards and frameworks, build a strong OMS talent pool, develop reusable accelerators, lead strategic customer engagements, support sales and pre-sales, and provide architecture and delivery oversight across OMS programs.A key responsibility will be to establish a differentiated Sterling OMS → KIBO OMS modernization capability, including assessment, business capability mapping, architecture modernization, data migration, integration migration, testing, cutover, and reusable migration accelerators.Key Responsibilities

OMS Practice Leadership

Define and execute the overall OMS practice strategy, roadmap, and growth plan.

Establish and scale KIBO and Sterling OMS capabilities across architecture, development, integration, testing, DevOps, implementation, and managed services.

Define standardized OMS delivery methodologies, frameworks, governance models, and implementation patterns.

Establish architecture, development, integration, testing, deployment, security, and support standards.

Build and maintain a strong OMS talent pool through hiring, training, mentoring, certification, and career development.

Establish competency frameworks and career paths for OMS Architects, Technical Leads, Developers, Consultants, and Business Analysts.

Drive internal KIBO and Sterling OMS enablement programs, technical communities, workshops, and knowledge-sharing sessions.

Track KIBO and Sterling product/platform evolution and translate new capabilities into service offerings and accelerators.

Define and evolve the OMS practice operating model, including resource planning, utilization, capability development, and delivery quality.

OMS Solution & Architecture Leadership

Provide architecture oversight across multiple KIBO and Sterling OMS implementations.

Define enterprise-scale OMS reference architectures, solution patterns, and implementation blueprints.

Review and approve HLD, LLD, integration architecture, data architecture, and technical designs.

Guide teams across

Order orchestration

Order sourcing

Inventory availability

Fulfillment

Shipment management

Returns and reverse logistics

Order modification and cancellation

Omnichannel fulfillment

BOPIS / Click & Collect

Ship-from-store

Split orders

Backorders

Distributed fulfillment

Marketplace order management

Ensure solutions meet enterprise requirements for scalability, security, performance, availability, resiliency, observability, and maintainability.

Provide technical leadership for complex architecture decisions and cross-system dependencies.

• Sterling OMS → KIBO OMS ModernizationEstablish the organization's Sterling OMS modernization and migration capability.Responsibilities include

Lead assessments of existing Sterling OMS implementations.

Analyze customizations, extensions, integrations, business rules, and technical debt.

Perform Sterling business capability → KIBO capability mapping.

Define modernization strategies and target-state KIBO architectures.

Establish reusable methodologies for

Sterling OMS assessment

Business capability assessment

Customization assessment

KIBO capability mapping

Integration assessment

Data migration

Order history migration

API migration

Event migration

Testing and reconciliation

Cutover and rollback

Define source-to-target data mapping standards.

Establish migration validation, reconciliation, and data-quality processes.

Lead mock migrations, migration rehearsals, cutover planning, and production migration.

Develop reusable Sterling-to-KIBO migration frameworks, tools, templates, and accelerators.

Identify opportunities to reduce migration complexity, implementation timelines, and delivery costs.

Client & Executive Stakeholder Leadership

Act as the OMS Subject Matter Expert and strategic advisor for key customers.

Engage with CIOs, CTOs, Enterprise Architects, Product Owners, and business stakeholders.

Lead OMS discovery and transformation workshops.

Assess existing OMS landscapes and define target-state modernization roadmaps.

Translate business requirements into scalable OMS solutions.

Provide executive-level technical presentations, recommendations, and solution roadmaps.

Lead architecture and technology discussions for strategic accounts.

Build trusted technical relationships with custome