Customer Service Representative

Job Title

Customer Service Representative – Voice Process

Location

HSR Layout, Bengaluru

Job Type

Full-time

Work Mode

On-site

Hiring

Immediate

Experience

0–5 years

Education

Graduates( Freshers can apply)

Age

18–30 years

Job Description

We are hiring Customer Service Representatives for a voice process. The role involves handling customer calls, resolving queries, providing accurate information, and ensuring a positive customer experience.

Salary

Freshers

₹18,000 per month

Experienced Candidates

₹20,000 per month

Key Responsibilities

Handle inbound and outbound customer calls professionally.

Resolve customer queries and provide accurate information.

Maintain proper records of customer interactions.

Update customer information in CRM systems.

Follow quality standards and process guidelines.

Ensure customer satisfaction.

Achieve daily productivity and performance targets.

Handle customer objections and concerns effectively.

Eligibility Criteria

12th pass, graduates, and freshers can apply.

Non-graduates with at least 1 year of customer service experience can apply.

Strong communication skills in English and Hindi.

Proficiency in any one regional language – Kannada or Tamil.

Basic computer knowledge and typing skills.

Willingness to work from office in HSR Layout, Bengaluru.

Required Skills

Communication

Customer Service

Interpersonal Skills

Objection Handling

Problem-Solving

Active Listening

Target Orientation

Adaptability

Interested candidates can apply for this position.

Pay

₹18,000.00 - ₹23,000.00 per month

Work Location

In person