Vendor Specialist, Paid Selling Partner Services

DESCRIPTION

About Amazon.com

Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.

About the Role

Account Management- Vendor Specialist

As a Vendor Specialist as part of Paid Selling Partner Services (PSPS) Team of Retail Business Services, you will have the exciting opportunity to help shape and deliver on a strategy for managing Amazon Vendors.

PSPS team is looking for a bright, customer centric, driven, and creative candidate to join our team. You will interface internally with leaders from our Retail and Vendor Services teams and will be responsible for all aspects of the vendor’s business with Amazon. You will engage directly with multiple internal teams to optimize the product line for key manufacturers (vendors) on Amazon.com.

You will utilize a wide range of skills and work across major functional areas such as site merchandising, buying, Catalog management, inventory management, finance, operations, and online marketing, to drive the performance of strategic vendor partners at Amazon. In this role you will be focused on the strategic and operational aspects of managing the customer relationships with our vendors.

You will conceive, create, and analyze a wide range of marketing and site merchandising efforts, to include marketing campaigns to grow the vendor’s traffic, brand awareness, customer conversion, and revenue on Amazon. Also you will look into strategic and operational aspects of their business with Amazon, root cause analysis of issues and opportunities affecting the vendor’s business. In addition, you are expected to proactively identify areas for growing Vendor’s business by developing strategies.

Responsibilities Include

Success will be measured by the performance of your internal teams on input metrics and impact of vendors on creating a great customer experience for buying consumers

Partnering with the Retail Category Team and managing the vendor relationship by championing the vendor’s needs at Amazon

Build communication channels at all levels, set proper expectations, provide clear status communications, and manage towards a growth plan for the vendors

Build and execute on a strategic account plan that delivers on key business opportunities and relevant KPIs for the vendors and Amazon

Work with internal Amazon teams/vendors to improve operational aspects of their business in providing a great consumer experience

Conduct deep dive analysis on the handled issues for the vendors and publish recommendations and action plans based on data to improve vendor experience

Provide thought leadership around planning, roadmaps and execution

Establish long term partnerships with key vendor partners for the group of vendors handled

Support the launches of new programs, categories and features

Conduct regular WBR, MBRs with the vendors highlight business metric performance and building action plans

BASIC QUALIFICATIONS

Bachelor's degree

2+ years of experience in Vendor Management, Account Management, Sales, or Business Development (B2B)

Strong analytical skills with ability to manage business by the numbers

Excellent written and verbal communication with active listening and consultative approach

Ability to operate in a fast-paced, ambiguous environment while delivering results with high standards

PREFERRED QUALIFICATIONS

Experience in e-commerce, retail buying, retail planning, or product management

Ability to develop original approaches to complex problems

Strong stakeholder management and cross-functional collaboration skills

Attention to detail with capability to manage multiple projects in parallel

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.