Junior Process Associate

Junior Process Associate – International Voice Process

Location

Bangalore

Experience

Fresher

Salary

Up to ₹22,550 CTC per month

Work Mode

Work from Office

Working Days

5 Days

Shift

Rotational US Night Shifts

Week Off

Rotational Week Off

Job Description

We are looking for enthusiastic and customer-orientated freshers to join our International Voice Process team as junior process associates. This is a great opportunity to start your career in the BPM industry and develop strong communication, customer service, and problem-solving skills in an international work environment.

Roles & Responsibilities

Handle inbound and outbound customer calls professionally.

Understand customer requirements and provide accurate information and solutions.

Resolve customer queries while maintaining excellent customer service.

Identify opportunities for cross-selling and upselling, wherever applicable.

Maintain accurate records of customer interactions in CRM systems.

Learn and effectively use process-related tools and applications.

Meet individual and team productivity, quality, and performance targets.

Follow company policies, process guidelines, and quality standards.

Coordinate with team members to achieve process objectives.

Eligibility & Skills

Any undergraduate or graduate can apply.

Freshers are welcome.

Excellent verbal communication skills in English.

Good listening and interpersonal skills.

Customer-service-orientated approach.

Basic computer knowledge.

Quick learner with a positive attitude.

Willingness to work in rotational US night shifts.

Comfortable working from the office in Bangalore.

Perks & Benefits

Paid Training Program

Voice & Accent Training

Cab Facility

Complimentary Meal

Performance-Based Incentives

Annual Bonus

Night Shift Allowance as per company policy

Learning & Development Opportunities

Pay

₹22,550.00 per month

Benefits

Commuter assistance

Food provided

Health insurance

Provident Fund

Work Location

In person