Manager - WFS

Responsibilities

Responsible for gathering and identifying customer business requirements from users, customers, and other stakeholders. This includes creating, maintaining business requirement documents, use cases (including edge cases), and process diagrams.

• Gather customer-specific product needs by completing the standard product questionnaires with valid information
• Responsible for configuring for WorkForce Software (WFS) Suite (Time, Scheduling, Integrations, etc.) according to the customer business requirements
• Understands the WorkForce Software Product configuration requirements (i.e., correct naming conventions and how this impacts the database, customizing templates, troubleshoot settings, proper sequence of product setting implementation)
• Write complex formulas that leverage mathematical and/or programming skills
• Perform unit and system testing of configured application and ensure test cases pass as described by their requirements
• Follow process and continuously improve skills by following procedures and processes established by the WFS Application Consultant Competency Team Leaders
• Estimate work effort with accuracy
• Partner with all WFS internal teams during project phases to ensure a successful customer implementation
• Assist customers with software testing along with roll out and go-live activities such as data loads and system initialization
• Respond and follow through on customer requirements in a professional and timely manner
• Able to consider the customer needs in the development of strategic plans

Skills

• Degree/Diploma is preferred

2 years+ experience working on WorkForce Software implementations

• Knowledge in generating process documentation
• Experience in requirement gathering, solution designing, implementing and configuring on Workforce Software platform
• Strong written and verbal communication skills including technical writing skills
• Familiarity with business applications, such as Excel or DBMS systems

Originally posted on Himalayas