Assistant Manager / Sr. Executive – Customer Care

JOB DESCRIPTION Position Summary: The incumbent shall be responsible for providing high level of technical support to customers at their assigned location Key Roles & Responsibilities: § Attend breakdown calls of electrical and mechanical nature § Generating target revenue for services and spares § Collect feedback from customer and share it with the concerned department § Prepare reports by collecting, analyzing, and summarizing information § Effectively handles customer inquiries and complain…