Front Office Receptionist

Job Description – Front Office Executive

Position

Front Office Executive

Department

Front Office

Reports To

Manager

Employment Type

Full-Time

Location

Mysore

Job Summary

We are looking for a friendly, professional, and guest-focused Front Office Executive to join our hotel team. The Front Office Executive will be responsible for welcoming guests, handling check-in and check-out procedures, managing reservations and guest requests, and ensuring a smooth and pleasant guest experience throughout their stay.

The ideal candidate should have excellent communication skills, a positive attitude, good interpersonal skills, and the ability to handle guest queries and situations professionally.

Key Responsibilities

• Welcome and greet guests in a warm and professional manner.
• Handle guest check-in and check-out procedures efficiently.
• Manage room reservations, cancellations, modifications, and guest inquiries.
• Provide accurate information about hotel facilities, services, room types, rates, and local attractions.
• Handle guest requests, complaints, and feedback promptly and professionally.
• Coordinate with Housekeeping, other departments to ensure smooth guest service.
• Maintain accurate guest records and update information in the hotel PMS.
• Handle cash, credit card transactions, billing, and other front-desk financial procedures as required.
• Prepare and maintain daily front office reports and records.
• Monitor room status and coordinate room allocation with the relevant departments.
• Assist guests with luggage, transportation arrangements, wake-up calls, and other requests when required.
• Ensure proper handling of guest keys/cards and confidential guest information.
• Follow hotel policies, procedures, and standards of service.
• Maintain a clean, organized, and professional front desk area.
• Promote hotel facilities, services, and available packages when appropriate.
• Handle emergency situations according to hotel procedures.
• Perform other duties assigned by the Front Office Manager or management.

Skills \& Qualifications

• Diploma or degree in Hotel Management, Hospitality, or a related field preferred.
• Previous experience in a hotel front office or guest service role is preferred.
• Excellent verbal and written communication skills.
• Good customer service and interpersonal skills.
• Professional appearance and a pleasant personality.
• Basic computer knowledge and familiarity with hotel PMS software is an advantage.
• Ability to work in shifts, including weekends and public holidays.
• Good problem-solving and multitasking abilities.
• Ability to remain calm and professional when handling difficult guest situations.
• Knowledge of English is required; additional languages are an advantage.

Key Competencies

• Guest Service Orientation
• Communication Skills
• Professionalism
• Teamwork
• Attention to Detail
• Problem Solving
• Time Management
• Adaptability
• Positive Attitude

What We Offer

• Competitive salary
• Training and career development opportunities
• Staff meals / other hotel benefits as applicable
• Supportive and professional work environment
• Opportunities for growth within the hotel

Pay

From ₹15,000.00 per month

Benefits

• Food provided
• Paid sick time
• Paid time off

Work Location

In person