Floor Manager

A retail floor manager oversees daily sales-floor operations, manages floor staff, and drives sales targets to ensure a smooth shopping experience and optimal store performance.

Here is a breakdown of the core roles and responsibilities for a retail floor manager based on industry standards from resources like Indeed and LinkedIn Business.

Team Management \& Supervision

• Assign tasks: Delegate daily duties to sales associates and floor staff based on traffic and skills.
• Train and coach: Onboard new hires, build product knowledge, and improve selling techniques.
• Monitor performance: Track productivity, manage attendance, and conduct regular shift briefings.

Sales \& Target Execution

• Drive revenue: Monitor daily and monthly sales goals, encouraging upselling and cross-selling.
• Analyze metrics: Identify slow-moving items, track high-demand products, and report performance trends to the store manager.
• Promote offers: Ensure active promotions and discounts are clearly visible and communicated to buyers.

Customer Service

• Handle escalations: Resolve high-priority customer complaints or complex inquiries that front-line staff cannot fix.
• Maintain standards: Ensure associates deliver prompt, polite, and professional service.

Inventory \& Stock Control

• Replenish shelves: Oversee stock availability on the sales floor and coordinate timely replenishment from the backroom or warehouse.
• Audit stock: Assist with inventory counts, minimize shrinkage (loss prevention), and ensure proper stock rotation (FIFO for perishables).

Visual Merchandising \& Store Presentation

• Visual standards: Ensure aisles, displays, and promotional setups match company brand and planogram guidelines.
• Cleanliness: Conduct regular floor walks to maintain safety, hygiene, and organization

Pay

₹30,000.00 - ₹35,000.00 per month

Work Location

In person