E&Money – Customer Support Executive

Sahil independent hire outsouring · Bangalore

Pay₹23,000–25,000a month, as listed

WhereBangaloreKarnataka

TypeFull time

Posted7 Oct11 days ago, via SimplyHired

Kaam checked

No fee, deposit or pay-to-apply signs

Good spoken and written English expected

No vehicle or licence needed

Skills they list19 named

Record-keepingEmail communicationInbound customer enquiry call handlingBasic service issue troubleshootingPhone communicationAccount troubleshootingClient enquiry handlingInbound voiceEnglishLocal languageClient servicesCustomer relationship managementNon-voiceHindiClient communication skillsProfessional phone etiquetteCommunication skillsClient liaisonClient interaction via phone calls

About this job

E&Money – Customer Support Executive

Process: E-Wallet Customer Support
Channel: Voice & Non-Voice (Calls & Email)
Experience: Experienced candidates only — candidates with 6 months of relevant experience
Languages: English & Hindi – Mandatory

Important Note

Candidates must be comfortable handling both customer calls and email support. They should be flexible to work across Voice and Non-Voice channelsbased on business requirements and should not restrict themselves to a single channel.

Roles & Responsibilities

Handle customer queries related to the E-Wallet process through calls and emails.

Assist customers with refund-related queries, providing accurate information and timely resolutions.

Handle account cancellation requests and guide customers through the required process.

Provide appropriate account-related guidance and suggestions based on customer requirements.

Understand customer concerns, troubleshoot issues, and provide accurate and timely resolutions.

Communicate professionally with customers in English and Hindi.

Accurately document customer interactions and follow defined process guidelines.

Maintain a positive customer experience while meeting quality and service standards.

Candidate Requirements

Prior customer support experience is mandatory.

Candidates with 1–4 months of relevant experience can also be considered.

Good communication skills in English and Hindi.

Comfortable handling both Voice (Calls) and Non-Voice (Email) support.

Strong customer-handling, problem-solving, and troubleshooting skills.

Willingness to work across different channels as per process and business requirements.

Customer-focused approach with good interpersonal skills.

Pay: ₹23,000.00 - ₹25,000.00 per month

Language

Hindi (Required)

Work Location: In person

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