Messaging Services Senior Specialist-M365 Administrator

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We are currently seeking a Messaging Services Senior Specialist-M365 Administrator to join our team in Bangalore, Karnātaka (IN-KA), India (IN).

The M365 Administrator will be responsible for the overall administration, support, and maintenance of the Microsoft 365 environment. This role requires a deep understanding of M365 services, including Exchange Online, Exchange On-Premises Hybrid servers, Microsoft Purview, Defender for O365 and MS-Teams. The ideal candidate will possess strong technical skills, excellent problem-solving abilities, and the capability to manage and optimize the use of M365 solutions to meet business needs

Job Description-

A customer-centric approach with a focus on delivering high-quality support.

Strong verbal and written communication skills, with the ability to explain technical concepts to end users

Understanding their requirements and creating a positive client experience throughout the total client journey.• Flexible working in shifts supporting 24X7 steady state operations.

Provides deep subject matter expertise, advice, and program delivery.

Contributes to the development of new techniques and plans within area of expertise.

Thorough understanding and management of customer business needs and expectations.

Works on abstract and complex problems requiring evaluation of intangible variables.

Integrates trends, data and information into plans, deliverables and recommendations.

Develops innovative and creative output based on interpretation and analysis that improves business performance and contributes to corporate goals and strategic intent.

Anticipates operational, program, and implementation issues and develops preventative measures.

Provides advanced technical support within area of expertise to clients on complex integration issues and is often in a lead role within major projects.

Apply advanced training and experience to resolve difficult client problems where standard practice has failed.

Identifies, structures, and delivers services that enable business processes.

Performs root cause analysis on failed components and implements corrective measures.

Providing guidance and mentoring junior team members.

Candidates must have exceptional customer service, problem solving, and communication skills

Possess the ability to work independently with minimal management supervision and with a global team of engineers

Strong team player with ability to work in a team and as individual contributor Strong organizational and documentation skills

Highly adaptable professional with a strong commitment to continuous learning and upskilling in emerging technologies to meet evolving business requirements.

Technical Skills-

Provide maintenance, support and troubleshooting activities on server-side configurations and integration in support of high-availability, server roles, Exchange online, Hybrid environment, mail-flow/transport services, Client access/webmail, security compliance and email protection. • Health checks, server capacity management and proactive configuration management support of SharePoint services

In-depth knowledge of SharePoint Online architecture, site collection administration, permissions models, and Microsoft 365 ecosystem

Maintain comprehensive documentation for architecture, processes, and service levels

Manage site collection administration, permissions, content types, lists, libraries, workflows, and templates. Configure advanced features such as hub sites, managed metadata, search optimization, and retention policies.

Administration and Support

Manage and maintain the Microsoft 365 services, providing day-to-day support and administration of M365 services.

Implementation and Configuration: Configure, manage, and troubleshoot M365 services, including Exchange Online, Exchange On-Premises servers and Microsoft Teams.

Staying updated with the latest trends and developments in the Microsoft 365 platform and adopting the best practices and recommendations.

Setting up archiving, retention policies, journal rules, and conducting eDiscovery for legal holds

Responsible for the overall health, configuration, security, and strategic management of the Teams environment, handling complex incidents and escalation.

Manage the entire Microsoft Teams Admin Center, including org-wide settings, federation, and team upgrade policies

Control guest access, external access, and manage security/compliance policies within Teams.

Configuring anti-spam, anti-malware, and anti-phishing policies to secure email.

Monitoring and Reporting: Monitor system performance and usage to ensure optimal performance and availability. Generate reports on system usage, security, and compliance.

Responsible for providing end-user support for Microsoft 365 mailbox administration and recipient management, including mailbox provisioning, permission updates, distribution group and shared mailbox management, and related configuration changes

Responsible for providing platform-level administration and operational support for Microsoft 365 Apps, including Viva Engage, the Viva Suite, and other approved Microsoft 365 collaboration and productivity applications

Responsibilities include user access support, configuration assistance, policy and settings administration, service health monitoring, usage and activity reporting, incident troubleshooting, and fulfillment of service requests related to supported M365 apps

Security and Compliance: Implement and manage security settings and policies to ensure compliance with company and regulatory standards. DLP engineering and administration. Handle security incidents and perform regular security audits

Support and troubleshooting client/server environments, server Health check, PowerShell commands/scripts, bulk report