Clerk-Front Desk

Additional Information

Job Number26130132

Job CategoryRooms & Guest Services Operations

LocationNo 2/55 Outer Ring Road, Nagavara, Bengaluru Karna 560045, India

ScheduleFull Time

Located Remotely?N

Position Type Non-Management

POSITION SUMMARY

Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and traveler's checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.

Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education

High school diploma or G.E.D. equivalent.

Related Work Experience

No related work experience.

Supervisory Experience

No supervisory experience.

License or Certification

None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

No Courtyard, nossa paixão é oferecer o melhor atendimento para nossos viajantes, em todos os locais. Foi isso que nos inspirou a criar o primeiro hotel especificamente pensado para quem viaja a negócios. É assim que hoje a experiência Courtyard atende a nossos hóspedes, não importando qual é o propósito da viagem. Procuramos por gente que conquista, que tem paixão em proporcionar uma experiência que supera as expectativas dos hóspedes, curte fazer parte de uma equipe pequena mas ambiciosa e adora aprender a melhorar de forma contínua – tudo isso sem abrir mão da diversão.

Ao entrar para o Courtyard, você se junta a um portfólio de marcas da Marriott International. Esteja onde pode realizar seu melhor trabalho, agir conforme seu propósito, fazer parte de uma incrível equipe global e se tornar a melhor versão de quem você é.