Deputy Manager - Operations Management

Introduction

Welcome to Gallagher in India — where expertise, technology, and purpose come together. Since 2006, Gallagher in India has supported global teams by delivering quality, service, and speed through deep expertise, smart technology, and specialized knowledge services. More than just an operations center, it’s a place where careers grow through collaboration, continuous learning, and purposeful work. We drive efficiency, compliance, and innovation so our teams can focus on serving clients. If you enjoy solving problems and working with purpose, Gallagher is the place where you can grow and feel a sense of belonging.

How you'll make an impact

Responsibilities

Understand operational requirements, research best practices, and assist with the design and implementation of new processes and tools.

Cultivate a team environment that provides exceptional customer service and ensures all staff members perform at a consistently high level.

Motivate team members, instill accountability, and achieve results.

Ensure effectiveness of a team of Process Associates.

Prepare MIS reports.

Interact with customers and manage their queries.

Provide day-to-day coordination of team activities.

Attend and respond to written/electronic correspondence.

Lead and manage teams with prior Team Lead experience.

Handle a team of 10+ FTEs.

Generate process improvement ideas through Kaizen and projects.

Demonstrate ownership and accountability to enhance organizational reputation.

Maintain a positive attitude and flexibility to work in a dynamic environment.

About you

Qualifications

Education

Graduate/Post Graduate (Preferably Commerce).

Bachelor's Degree or Master's Degree.

Experience

Minimum 4 years of post-qualification experience in the BPO/KPO industry (Insurance Domain).

Minimum 1 year of experience as a Team Lead on paper.

Must currently be designated as a Team Lead.

Skills & Competencies

Proven people management skills.

Service delivery experience.

Good academic record (50% or above).

Excellent communication skills (Verbal and Written).

Strong analytical skills.

Organizational Requirements

Ability to lead and manage operational teams effectively.

Experience in customer interaction and stakeholder management.

Ability to drive team performance and process excellence.

Strong coordination and team management capabilities.

Additional Information

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

Competitive compensation

Comprehensive benefits programs designed to support your well-being

Career development opportunities and ongoing learning

A collaborative, people-first culture with accessible leadership

The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)