Associate Customer Support

ElevateCareer.AI · Bangalore

Pay₹3.2L–5La year, as listed

WhereBangaloreKarnataka

TypeFull time

Posted7 Oct2 days ago, via SimplyHired

Kaam checked

No fee, deposit or pay-to-apply signs

Good spoken and written English expected

Night shifts

No vehicle or licence needed

Skills they list29 named

CRM softwareRecord-keepingComputer operationTelephonyCustomer relationship buildingInbound customer enquiry call handlingCustomer needs analysisPhone communicationComputer literacyClient enquiry handlingInbound voiceProcess improvementEnglishTrend analysisVoice-based call centre experienceBusiness etiquetteCultural competencyAchieving service-level targetsBachelor's degreeCustomer expectation managementClient servicesProductivity softwareClient communication skillsProfessional phone etiquetteEscalation handlingCommunication skillsClient liaisonIssue reportingClient interaction via phone calls

About this job

WE ARE HIRING FOR TECH MAHINDRA

CUSTOMER SUPPORT ASSOCIATE – INTERNATIONAL INBOUND VOICE PROCESS

Tech Mahindra

Location: Bangalore, Electronic City
Shift: Night Shift

About This Role

Handle inbound customer calls for international clients with professionalism and fluency. You’ll translate global customer needs into solutions through clear communication and service excellence, assisting international customers with inquiries and concerns while delivering exceptional support on a worldwide platform.

Why Join Tech Mahindra?

Be part of a Fortune 500 multinational technology company

Support international clients and global operations

Work with cutting-edge cloud-based tools

Career growth in a fast-paced, international environment

Full transportation support (both ways)

Competitive compensation & night shift allowance

Exposure to diverse cultures and global markets

Key Responsibilities

Handle inbound customer calls from international clients with professionalism and clarity

Communicate solutions effectively using clear verbal communication with non-native speakers

Navigate customer accounts and provide policy-based solutions

Manage time zone differences and international customer expectations

Escalate complex issues with detailed documentation

Maintain quality standards through consistent AHT and productivity metrics

Document interactions accurately in company systems

Identify trends and suggest process improvements

Essential Requirements

C1 Level English Communication – Fluent, articulate, confident in international conversations (verified through standardized assessment)

Age: Below 35 years
Education: UG/Any Graduate (Freshers welcome!)
Experience: Fresher or up to 12 months (100% weight for BPO/voice; 50% for non-BPO)
Voice Quality: Clear, professional diction and accent neutrality suitable for international audiences
Computer Skills: MS Office proficiency
Shift Commitment: Reliable night shift availability for international time zones

Core Competencies

C1 Communication Excellence with strong international listening ability

Customer Focus & Active Listening for diverse communication styles

Problem-Solving skills across cultural contexts

Emotional Intelligence & Resilience

Multi-tasking ability

Professional & Adaptable demeanor with global mindset

Preferred: BPO experience, international call handling, telephony systems knowledge, CRM familiarity

What Makes You Stand Out

If you have articulate communication skills, a natural ability to connect with international customers over the phone, and confidence to solve problems across time zones and cultures—we want you. Your voice and professionalism are your superpowers for delivering exceptional customer experiences to a worldwide audience.

Ready to make an impact at Tech Mahindra? Apply now!