Guest Relation Executive - Real Estate

Key Responsibilities

• Welcome all walk-in customers, channel partners, and guests in a professional and courteous manner.
• Register and maintain accurate details of all walk-ins and enquiries in the CRM/ERP system.
• Coordinate customer site visits and assign customers to the respective Sales Executive.
• Ensure all customer visits are properly recorded before initiating the site visit.
• Maintain the reception area, customer experience centre, and marketing displays in a clean and presentable condition.
• Coordinate with the Sales team to ensure a smooth and timely customer handover.
• Track daily walk-ins, site visits, customer interactions, and feedback.
• Respond to customer enquiries and provide basic information on projects, offerings, and site-related details.
• Coordinate with Housekeeping and Administration teams to ensure site readiness and a positive visitor experience.
• Maintain visitor registers, daily site visit reports, and other relevant records.
• Support events, project launches, customer engagement activities, and other Sales initiatives.
• Ensure all customer information, documents, and records are maintained accurately and confidentially.
• Follow established customer experience and site protocols to ensure consistency across all visitor interactions.
• Escalate customer concerns or service-related issues to the relevant Sales team member for timely resolution.

Benefits

Health insurance

Paid sick time

Provident Fund

Work Location

In person